Director, Clinical Services

Posting Date

11/10/2025

417 Ware Ave, Rockford, Illinois, 61107-6413, United States of America

No Brag, Just Fact!

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

General Purpose of the Job 

The Director, Clinical Services (DCS) serves as a strategic driver of clinical excellence. Empowering Clinical Services teams by driving accountability for safety response/readiness, developing talent through coaching, leading clinical outlier support initiatives across their division, and setting clinical strategy in partnership with divisional leaders. This role ensures alignment on quality improvement plans, regulatory compliance, strategic execution of clinical initiatives, and measurable outcomes in quality, safety, and patient care. 

Essential Duties & Responsibilities: 

Safety Response & Readiness 

• Drive accountability with Clinical Services Managers to their core safety responsibilities; ensure timely completion of Safety Snapshots. 

• Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE). 

Coaching & Talent Management 

• Drive accountability with MCS team to performance outcomes. 

• Coach MCS where underperforming or struggling with difficult relationships. 

• Create space for regular development conversations; advocate for TM growth opportunities/succession planning. 

Driving Clinical Outlier Support 

• Drive prioritized process execution for opportunity areas in partnership with Operations & Home leaders. 

• Resource priorities by largest value to clinical excellence. 

• Rally MCS team across Division to drive clinical outcomes/safety for all modalities. 

• Collaborate with Operations leaders to drive accountability where appropriate. 

Sets Clinical Strategy for Division 

• Lead Division’s Clinical Landscape/strategic alignment on outcomes/quality/safety in partnership with DVP. 

• Execute rollout of clinical initiatives/action plans; ensure accountability/measurable outcomes. 

Perform other duties as assigned 

​Required: 

• Bachelor’s degree in nursing or related field. 

• Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role. 

• Strong knowledge of regulatory requirements and quality improvement processes. 

• Excellent communication and leadership skills. 

• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook 

• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook 

Preferred: 

• Master’s degree in nursing, Healthcare Administration, or related field. 

• Experience in dialysis or nephrology. 

• Certification in healthcare quality or patient safety. 

• Experience managing remote teammates. 

Certificates, Licenses, and Registrations 

Required: 

• Current RN license in state of practice with no Board of Nursing disciplinary actions. 

• Current driver’s license, reliable transportation, and vehicle insurance in the state of residence. 

Preferred: 

• Certification in Healthcare Quality (CPHQ) or similar 

• CPR & ANNA certification 

• Currently hold or previously have held CNN, CSN, or Bonet Certification 

Travel and Time Requirements 

• Regional travel up to 50% of the time  

• Availability for evening and weekend work as needed  

• On-site presence in facilities 2-3 days per week 

Additional Requirements  

Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.  

ADA/Reason