Customer Partnering Manager for Haemato-oncology Therapeutic Area

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The Position

(Internal job title within the organization structure: Patient Journey Partner)

Assigned region: Czechia / Cechy

This role suits an experienced professional whose purpose is to improve the patient journey on their treatment and is passionate about creating value and impact on the healthcare ecosystem for the particular therapeutic area and for Roche. 

Career Challenges and Opportunities

• Strong understanding of the Haemato-oncology therapeutic area, environment and needs of the customer

• Maps the patient journey from diagnosis to post-treatment follow-up, collects needs and insights via regular communication with physicians, healthcare stakeholders and patient organizations & identifies areas/opportunities for strategic focus of customer-related activities

• Build relationships with Healthcare professionals and all relevant stakeholders in the respective disease area ecosystem

• You bring field insights and ideas and collaborate with with Market Access, Medical, and Digital Marketing team to expedite patient access to treatments

• Collaborate on omnichannel strategy preparation and implementation

• Co-creates with customers to ideate/test/implement relevant innovative health care value solutions

• Deliver impactful scientific information on the Roche products and solutions to customers

• Initiate and orchestrate innovative projects (proposals, financing, value proposition) and solutions within cross-functional teams using agile methodologies and omnichannel tools

• Act as the empowered liaison between Roche and healthcare stakeholders, driving patient-centric solutions without traditional sales objectives

• Work anticipated 70-80% field vs 20-30% office based on needs 

Who You Are

• Preferred: University degree in a relevant field; advanced Life Science degree; MBA is a plus

• English language mastery to be able to collaborate and present ideas and value propositions in Roche global network

• Fluent in the local language

• Experience and knowledge of the Haemato-oncology therapeutic area is preferred

• Experienced (at least 2+ years) in commercialization, medical, or customer experience roles

• Proven stakeholder engagement and relationship-building skills

• System Thinker with excellent listening abilities

• Decisive, with the courage to prioritize high-value activities

• An entrepreneurial spirit, adept at building partnerships and navigating complex environments

• Agile, digitally savvy, and a proactive learner

• Willingness to travel 

• Valid driving license and active driver

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.