Strategic AI Outcomes Manager

Jasper is the marketing agents platform, built to help enterprises orchestrate AI agents that execute marketing work at scale. Purpose-built for marketing teams, Jasper enables faster, more consistent execution across campaigns, personalization, localization, and compliance—while maintaining enterprise-grade control and governance.

Jasper is trusted by hundreds of enterprises worldwide, including Prudential, Cushman & Wakefield, and nearly 20% of the Fortune 500. Founded in 2021, Jasper has team members across the U.S., Australia, and France.

About The Role

As a Strategic AI Outcomes Manager, you'll partner with Jasper's largest enterprise customers to ensure they achieve measurable business outcomes with generative AI. You'll serve as a trusted strategic advisor, helping executive stakeholders define AI transformation strategies, identify high-value use cases, drive organizational adoption, and realize business value across marketing and other enterprise functions.

This is not a commercial account management role. You will not own renewals, pricing, or contract negotiations. Instead, your success is measured by customer outcomes, executive relationships, AI maturity, and long-term strategic value creation. You'll operate alongside Account Executives, Solutions Architects, Product, Marketing, and Customer Education to help some of the world's most recognizable brands operationalize AI at scale.

This fully remote role reports to the Director, AI Outcomes and is open to candidates located anywhere in the continental US.

What you will do at Jasper

Executive Strategic Partnership

• Build trusted-advisor relationships with senior marketing, operations, digital transformation, and executive (VP/C-level) leaders across your portfolio.

• Facilitate strategic conversations that connect Jasper's capabilities to each customer's business priorities and organizational objectives.

• Help customers develop and evolve their enterprise AI strategy and roadmap.

• Lead Executive conversations focused on outcomes, value realization, adoption trends, and future opportunities, driving with business-outcome framing rather than product metrics.

AI Outcomes & Value Realization

• Partner with customers to define measurable success metrics tied to business outcomes, and build multi-quarter success plans with outcome milestones, an executive sponsor, and a risk-mitigation plan.

• Identify, prioritize, and expand high-impact AI use cases across business units.

• Track progress toward agreed-upon outcomes and proactively remove barriers to success.

Enterprise Adoption

• Drive adoption beyond initial deployment by identifying new teams, workflows, and business processes that can benefit from Jasper.

• Partner with customer champions to build internal momentum and lead organizational change.

• Recommend governance, enablement, and operating models that support sustainable, enterprise-wide AI adoption, helping customers mature from experimentation to scaled AI programs.

Cross-Functional Leadership

• Orchestrate internal teams—Solutions Architects, Product, Marketing, and Customer Education—to deliver an exceptional customer experience.

• Collaborate with Product to advocate for customer needs and influence roadmap priorities, synthesizing patterns across your book of accounts into actionable product insight.

• Work alongside Account Executives to surface strategic growth opportunities, while the commercial team owns pricing, renewals, and contracting.

• Manage complex, executive-level escalations while preserving the relationship and driving to a concrete resolution.

Customer Advocacy

• Surface customer success stories and best practices, and identify opportunities for customers to participate in speaking engagements, advisory councils, reference programs, and case studies.

• Bring insights from enterprise customers back into Jasper to improve products and customer programs.

What you will bring to Jasper

• 7–10+ years in Enterprise Customer Success, Strategic Consulting, Digital Transformation, Management Consulting, or a similar customer-facing strategic role

• Experience managing complex enterprise accounts with executive stakeholders, and a proven ability to influence VP- and C-level leaders

• A track record of leading organizational change or transformation initiatives

• Strong business acumen—able to connect technology investments to measurable outcomes and speak the language of the customer's business

• Executive presence and facilitation skills, with th