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Client Patient Coordinator, Surgery, GCVS
Ethos Veterinary HealthUnited Statesfull_timeVerifiedPosted 18 Jun 2025
💰 $40,000/yr($34,000/yr – $40,000/yr)
About the role
Client Patient Coordinator, Surgery Department
Are you ready to play a pivotal role in the world of veterinary care? Do you thrive in fast-paced environments where no two days are the same? If you’re a highly organized, compassionate, and energetic individual with exceptional communication skills, we want you to join our surgery team at Gulf Coast Veterinary Specialists (GCVS) as a Client Patient Coordinator (CPC)!
Gulf Coast Veterinary Specialists (GCVS) is a leader in specialized care for companion animals, known for excellence and collaboration with the veterinary community. Our state-of-the-art facility and expert team provide top-tier care across a range of specialties, including emergency, cardiology, oncology, neurology, surgery, and more. Join us and make a difference in the lives of pets and their families every day.
Compensation:
- $17 - $20 depending on experience
- Full Time
- 5 x 8 Hour Shifts
- Monday - Friday
- Partial Weekends: Rotation Schedule in place (Sundays 2x a month typically)
- Communication: Act as the bridge between doctors and clients, providing updates on medical and financial matters, answering questions, and addressing concerns with empathy and professionalism.
- Appointment Management: Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations.
- Client Interaction: Welcome clients and their pets warmly, collect detailed patient histories, and assist during examinations and diagnostics.
- Patient Care Support: Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.
- Administrative Duties: Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.
- Education and Advocacy: Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.
- Crisis Management: Tackle challenging situations with grace, positivity, and a “Can Do” attitude.
- Provide financial and medical updates for in-hospital patients.
- Assist doctors by relaying immediate orders, preparing treatment sheets, and coordinating care plans.
- Organize diagnostics, treatments, and follow-up schedules.
- Manage patient admissions and discharges, including preparing detailed instructions and ensuring all questions are answered.
- Maintain exam rooms and facilitate seamless client appointments.
- Respond to client calls and emails promptly, relaying messages and ensuring timely follow-ups.
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