POS-28031

Associate Achievements Administrator, HubSpot Academy 

HubSpot Academy is on a mission to be the place people go to learn how to start and grow a business. We offer a variety of educational and inspirational content — from microlearning to full certification courses and onboarding to cohort learning experiences — that provides valuable business training to people all over the world. Our educational content and experiences generate new customers for the business and delights ‌existing ones in service of achieving their business and career goals. We do this work to drive engagement and connections across the HubSpot ecosystem.

In this role, you’ll be responsible for the organization, implementation, and iterations of the systems used for all HubSpot Academy global achievements. This includes growing our achievements program by iterating and improving on current systems with the implementation and experimentation of automated processes and systems using AI. 

This role sits on the HubSpot Academy team and reports to the Senior Manager of HubSpot Academy Learning Operations. You’ll work alongside the Learning Operations team members, Inbound Professors, Localization Specialists, International Champions, Academy Product Managers, and the HubSpot Global Marketing team to manage our systems at scale.

Our teams use multiple systems to create, store, and localize the content and resources for HubSpot Academy achievements for our global learners. A dedicated administrator is pivotal in the long-term success of the creation, management, and delivery of our achievements as we scale our offerings.

In this role, you’ll ensure the success of HubSpot Academy achievements by performing administration and coordination tasks for achievements management such as: 

• Collaborating to build automated and AI-lead processes and systems to support HubSpots global achievements program, including but not limited to Certifications, Bootcamps, Accreditations, and Badges
• Managing the content management system for global educational achievements using tools like Airtable, Google Workspace, etc.
• Managing, awarding, and revoking all achievements in the credentials admin tool
• Ensuring the integrity of all HubSpot Academy achievements through quality assurance testing
• Triaging, troubleshooting, and supporting all achievements issues and tickets both internally and externally
• Building upon HubSpot Academy documentation of processes and assisting in team training of processes for achievements

 

You’ll be successful in this role if you have: 

• A customer first and growth mindset
• A detail oriented approach to your projects
• Proven experience as a systems admin, credentials admin, or similar
• Familiarity with learning management systems, badging, and credentialing platforms, and industry best practices
• Excitement and ability to experiment with AI
• Excitement to identify and improve processes through optimization and automation
• Experience working in credentialing processes and regulations
• Collaborative mindset when working with global teams and building cross-functional relationships with stakeholders
• Sharp business acumen
• Ability to build rapport with employees and vendors
• Nice to have: You’re currently certified with HubSpot Academy in Inbound 

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

 

About HubSpot

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business  builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

 

You can find out more about our company culture in the HubSpot Culture Code, which has more than 4M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, an