Technical Consultant (ECR)

WELCOME TO BASF

We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from opportunities. 

BASF’s regional division EMEA Europe, Middle East, Emerging Europe and Africa. BASF operates in more than 50 countries in the region. For BASF the EMEA region is our most important market. 

WHAT YOU CAN EXPECT

The successful candidate will be responsible for providing technical training and demonstration to customers whilst providing customer service and support. 
 

Duties will include the following: 

 

• Product demonstrations and installations on site

• Ensure that required training is provided according to standard 

• Solve practical and technical problems in the market

• Attend to customer queries, grievances and objections

• Ensure return of demo goods

• Ensure that company processes and policies are adhered to

• Keep abreast of competitive offers and opposition products in Glasurit shops

• Assist with Ad-Hoc duties when required

• Identify and implement possible improvements to business processes to achieve higher customer satisfaction

• Adhere to and comply with all EHS Standards and Policies

• Liaise with ABS to sell, implement and drive ABS Solutions and Initiatives

• Monitor customer purchase behaviour and check ratios between paint & PRP

• Upload and maintain reports and feedback on CRM / GPS

• Ensure full implementation and management of Profit Manager Pro System

• 5 Body Shop Checklist, create Action plan and implementation thereof

• Liaise with and assist Senior Technical Consultant in the day to day business as and when required

WHAT YOU OFFER

• Qualified Artisan in Spray-painting and Colour matching

• Minimum 3 years experience in a similar role

• Good market knowledge of the industry would be beneficial

• Extensive knowledge of the latest refinish technology, understanding and recognition of the technical requirements

• A valid driver’s license is essential

• Working knowledge in Microsoft Office and Computer Skills are essential

WHAT WE OFFER

Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career  opportunities in an international company.

 

BASF is an equal opportunity employer which we embrace diversity and the principles of employment equity.

Diversity is our greatest strength!

Become a part of our winning formula for success and develop the future with us - in a global team that embraces inclusion and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.