Client Experience Manager - Sports

About Tixr

At Tixr, we’re passionate about reinventing the event experience — for our clients, their fans, and our own team.

We embrace innovation, encouraging our team members to explore new technologies like ChatGPT, Claude, Gemini, Fathom, and beyond. We believe curiosity drives better client solutions, sharper operations, and stronger partnerships.

If you’re someone who thrives at the intersection of technology, client service, and live events — and you’re excited to grow in a dynamic, forward-thinking environment — we’d love to hear from you.

The Opportunity

At Tixr, client success isn’t just about support — it’s about building strategic partnerships, driving operational excellence, and delivering fan-first innovation.

We’re seeking a Client Experience Manager (CEM) with a rare combination of technical expertise, emotional intelligence, and hands-on ticket operations experience at the major league level.

This role is perfect for someone who understands the fast-paced world of professional sports, values deep client relationships, and thrives on solving complex challenges with precision, creativity, and care.

You’ll work closely with the Director of Accounts and our Technical Solutions Managers (TSMs) to deliver a best-in-class client experience — ensuring every event, every on-sale, and every moment counts.

Work-Life

This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. At this time we are only able to hire US Citizens or active US Green Card holders

Responsibilities

🎯 Client Management & Relationship Leadership

• Serve as the primary point of contact for key client accounts, building trusted, long-term relationships.
• Lead the day-to-day operational management of events — from event builds to financial reporting to fan engagement strategies.
• Actively monitor platform adoption, client satisfaction, and operational performance, intervening early to solve challenges.
• Champion client needs internally and collaborate with Technical Solutions, Support, and Finance teams to drive outcomes.

⚙️ Operational Expertise & Technical Support

• Manage event builds, inventory, financial reporting, and digital marketing configurations with a high degree of technical fluency.
• Serve as a platform expert, advising clients on features, integrations, and best practices to maximize revenue and fan experience.
• Partner closely with TSMs to deliver new feature demos, technical troubleshooting, and strategic account planning.
• Identify opportunities to enhance operational efficiency and drive greater platform adoption across client organizations.

🤝 Strategic Collaboration

• Provide strategic insights, risk mitigation plans, and account status updates to the Director of Accounts.
• Communicate client feedback to influence product improvements and innovation.
• Maintain clean, detailed internal documentation (Notion, Hubspot, CRM) to ensure full transparency and accountability.

What You Bring

• 5+ years experience managing ticketing operations, client success, or account management — with direct experience in major league sports organizations, sports agencies, or ticketing technology platforms (non-negotiable).
• Expertise in event builds, inventory management, financial reporting, and digital marketing integrations within professional sports ticketing systems (non-negotiable).
• High technical acumen and active curiosity around emerging technologies — including platforms like ChatGPT, Claude, Gemini, Fathom, and other AI-powered tools that improve workflows, client experience, and data insights.
• Mastery of Hubspot, Notion, Slack, and Google Workspace tools.
• Exceptional emotional intelligence — you build trust quickly, adapt your communication style, and advocate effectively for clients.
• Clear, persuasive written and verbal communication skills.
• Strong organizational rigor — able to manage complexity without losing si