Retail Technical Support Analyst

Capnexus is a comprehensive services provider. Our team consists of outstanding professionals, highly experienced in designing, building, and supporting retail software. We see ourselves as a build-as-a-service provider who follows a repeatable business pattern that can be applied to a variety of platforms and verticals. Having a culture built on outcomes and delivery at the core of the business, Capnexus is providing its customers with a complete suite of services for software development, system analysis, integration, implementation, and support, as well as the option to engage a single team to perform all the services they require. 

Who You Are and What You'll Do: 

As a member of the team you will be involved in multiple customer-facing projects and will be responsible for the installation and successful delivery of various Point of Sale (POS) applications. 

 

Functional Business Responsibilities: 

• Work alongside functional teams, providing technical and thought leadership on business processes necessary to execute an agreed solution to the detailed level 
• Consult with clients on POS functional best practices 
• Analyze, design and document quality functional specifications 
• Detailed Process Analysis 
• Configure solutions to meet Customer’s business process needs 

Technical Business Responsibilities: 

• Act as primary technical point of contact for clients and other project team members 
• Define and document implementation technical requirements 
• Install and upgrade solutions 
• Configure, document, and test software 

• Install and configure: 
• Windows Operating systems on Point of Sales Registers, PC and servers 
• Point of Sale peripherals drivers 
• Handheld wireless devices 
• Consult with clients on POS technical best practices 

• Log, troubleshoot, diagnose, and resolve technical issues during project implementations (e.g. application, interfaces, operating systems, networks, hardware) 

Client Facing Responsibilities: 

• Monitor and report project progress 
• Train client IT personnel on system monitoring and system management 
• Support client in initial production stage and prepare project for transition to Client Care Services 

• Manage client expectations and timeline commitments 

Qualifications and Skills 

• Flexibility and adaptability in a fast-paced environment 
• Ability to meet deadlines 
• Strong interpersonal and presentational skills with the ability to communicate to all levels within an organization. 

• Experience implementing or supporting complex systems and solutions 
• Knowledge of Server, hardware, and network technology 
• Strong troubleshooting methodology/skills 

Additional Assets (Nice to have’s): 

• Retail Operation experience or knowledge of Point of Sale (POS) 
• Software development experience (C#, Visual Basic, .NET, SQL) 
• MIS Degree or Equivalent 

“Our Culture”:  

At Capnexus, the central principles that we all adhere to, and the glue that holds us together, are our keystones.  Our four keystones are:  

• "A Customer Obsessed, Delivery Focused, Culture"   

• We’re driven to exceed our customers’ expectations by listening, leading, solving problems, and delivering what we promise  

• We aim to be the most dependable and trusted partner serving our customers. TRU