Clinical Account Executive, Pharmacy Care

Who we are  

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role 

The Clinical Account Executive (CAE) role presents an exceptional opportunity for a skilled pharmacist to apply their pharmacy and healthcare expertise in driving strategic initiatives that align with employer clients' objectives and the development of supporting processes to drive long term growth and success. The CAE is responsible for enhancing clinical and financial outcomes for client memberships through comprehensive management and consultation.  

As the primary point of contact for all clinical-related initiatives, the CAE oversees trend analysis, develops and presents clinical business plans, and ensures successful and on time implementation and follow-up on clinical programs and services. This role demands the creation of a strategic plan that directly supports the client’s goals, focusing on critical business metrics like member satisfaction and identifying cost reduction strategies while optimizing clinical outcomes.  

Operating with a high level of autonomy, the CAE has decision-making authority on behalf of the client, ensuring their clinical strategies are aligned with their overall business objectives. 

What you’ll do

• Strategic Consultation: Provide expert consultation to clients, leveraging a deep understanding of industry challenges to identify and implement solutions that address their specific pain points.  Serve as a trusted advisor to client by developing a deep understanding of the client’s benefits ecosystem.  
• Clinical Program Implementation: Lead the up-selling and implementation of clinical program solutions through a consultative approach, including ongoing interactions, quarterly/annual reviews, and detailed modeling/report reviews, all in alignment with client business plans and in collaboration with the account management team.  
• Client Escalation Management: Effectively manage and de-escalate client escalation management, ensuring swift and satisfactory resolution.  
• Cross-Functional Collaboration: Work closely with internal cross-functional teams to advocate for client needs, ensuring their demands are met with precision and urgency.  
• Industry Insight: Stay current on industry trends and drug information, providing clear interpretations that guide strategic decisions and serving as a subject matter expert for internal and external stakeholders.  
• Medication Utilization Review: Continuously review medication utilization to identify issues related to specialty drug plan design, ensuring optimal client outcomes.  
• Data-Driven Communication: Analyze and communicate data-driven explanations for client trends, proactively exploring opportunities for improvement as needed.  
• Clinical Strategy Development: Oversee the development, preparation, quality, tra