Customer Support Representative

Description

The Customer Support Representative connects with customers through various communication methods to assist with current needs and help determine future needs.

• Excellent Customer Service Experience 

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with customers by phone or email to check the level of satisfaction with their purchases

• Letting customers know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a customer’s questions

• Escalating concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of ISRs and other departments to find appropriate solutions to problems

• Provide Branch Support to Managers and ISRs companywide

• Provide assistance to new acquisitions to help them learn policies, procedures, and parts lookups

• Assist Ecommerce customers with product questions and availability 

• Assist customers with follow up questions on pending orders

• Backup Order Processor for Website Orders

Requirements

  Preferred Skills: 

•  Computer knowledge of Microsoft products 
•  Skills interacting with both emails and phone calls
•  10 key and quick typer
•  Automotive Engine Parts Knowledge
•  Problem Solver and Solution Driven
•  Cheerful personality and eager to help mindset
•  Bilingual is a plus  

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.