IT Service Desk Engineer L2

<span>We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.</span> <h3>Responsabilities</h3> <ul> <li>Handle issues escalated by L1 support that require deeper technical knowledge.</li><li>- Documentation creations and keeping it up to date </li><li>- Projects self-handling</li><li>Service Administration: </li><li>Perform in-depth administrative tasks for internal IT services"</li><li>- Diagnose and resolve complex issues </li><li>- Document all troubleshooting steps and resolutions clearly in the ticketing system. </li><li>- Perform in-depth administrative tasks for internal IT services</li><li>- Implement service enhancements and updates.</li><li>- Monitor and maintain system health and performance for all supported platforms</li></ul> <h3>Requirements</h3> <ul> <li>- Strong interpersonal and communication skills to interact effectively with technical and non-technical users.</li><li>- Proficiency in various operating systems (Windows, macOS, Linux, Android, IOS) and their installation, maintenance, and troubleshooting- </li><li>- Responsible attitude toward assigned tasks and a keen eye for detail.</li><li>"- Practical experience in managing global corporate IT systems:</li><li>  Google Workspace (full admin support)</li><li>  Google Cloud Console</li><li>  Skyvia (integration and data handling)</li><li>  SpinOne (backup, security policy enforcement)</li><li>  Tapirx (admin panel and database management)</li><li>  Torii (SaaS management)</li><li>  Microsoft 365 (advanced configuration and administration)</li><li>- Excellent problem-solving skills and ability to diagnose and resolve technical issues.</li><li>- Strong communication skills, both written and verbal.</li><li>- Experience with IT Asset Management Systems.</li><li>- Experience in a self-driven role within a technology-focused organization.</li><li>- Experience in diagnosing and resolving hardware, software, and network issues. Familiarity with networking concepts (TCP/IP, VPN etc.,).</li><li>- Proficient in Mobile Device Management (MDM) and identity providers like Okta.</li><li>- Knowledge of networking (LAN/WAN, DHCP, DNS, etc.).</li><li>- Experience with Jira/Confluence</li></ul><b>What you will get in return:</b><br/><span>• </span><b>Competitive Salary:</b><span> We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.</span><span>• </span><b>Work-Life Harmony: </b><span>Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid</span><span>• </span><b>Annual Performance Bonus: </b><span>Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.</span><span>• </span><b>Generous Time Off: </b><span>Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.</span><span>• </span><b>Employee Referral Program: </b><span>Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.</span><span>• </span><b>Comprehensive Health &amp; Pension Benefits: </b><span>From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!</span><span>• </span><b>Workation Wonderland: </b><span>Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!</span><span>• </span><b>Volunteer Days: </b><span>Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.</span><br/><br/><br/><span>Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.</span><br/><span>Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.</span>