Solutions Manager, Virtual Care

Who we are 

Healthcare is more confusing, more costly, and more complex than ever. Transcarent is a health and care experience company on a mission to empower Members to stay healthy by providing them with unbiased information, trusted guidance, and easy access to high value care where and when they need it.  You will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for rapid expansion of our offering. 

Transcarent is committed to growing and empowering a diverse and inclusive community within our company. We believe that a team with diverse lived experiences, working together will strengthen our organization, and our ability to deliver "not just better but different" experiences for our members. 

What we look for in our teammates 

We are looking for teammates to join us in building our company, culture, and Member experience who: 

• Put people first, and make decisions with the Member’s best interests in mind
• Are active learners, constantly looking to improve and grow
• Are driven by our mission to measurably improve health and care each day
• Bring the energy needed to transform health and care, and move and adapt rapidly
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

Role: 

Be part of Transcarent’s Solutions team, focused on developing industry-leading solutions and services to deliver exceptional care experiences. We are building a value-based platform for self-funded employers that directly connects consumers with high-value care. The Solutions Manager will be responsible for planning and executing on a wide range of complex business needs for the Solutions team by collaborating with our partners across Product, Product Marketing, Commercial, Finance, Reporting & Analytics, Clinical and Live Services teams, with a core focus on our Virtual Care program. This role requires a highly resourceful, proactive individual, with excellent communication, project and partner management skills, and healthcare strategy and operations experience. This role is critical in bridging strategic and operational expertise to navigate and execute on initiatives with diverse groups of stakeholders. 

This position reports to the Everyday Care Solutions Lead. 

 Responsibilities:  

• Partner with external and internal cross-functional teams to execute and improve solution initiatives that deliver high-impact results 
• Program and project manage teams to effectively initiate, plan, execute, and monitor various strategic initiatives impacting the Transcarent experience 
• Serve as an internal and external subject matter expert on Transcarent’s solutions, with a focus on virtual and everyday care 
• Actively communicate with solution sponsors, partners, and stakeholders 
• Conduct qualitative and quantitative analysis to inform strategic decision making  
• Proactively identify key business opportunities to grow and improve the solution based on client and marketplace needs and recommended next steps to address 
• Develop executive-level presentation materials to assess performance, provide recommendations, and enable decision-making 
• Perform market research and competitive analysis and synthesize findings 
• Support go-to-market (GTM) efforts including GTM strategy and planning, product and packaging, commercial enablement, marketing collateral, client-facing presentations and demos 
• Troubleshoot operational issues and problem solve independently and efficiently 

  Qualifications and Education Requirements  

• 5+ years of experience in building clinical programs or products 
• 2+ years of experience in management consulting, investment banking, venture capital, or similar experience 
• Background in healthcare, public health, or a related discipline - Master’s degree preferred but not required 
• Background in digital health and/or virtual care is a strong plus 
• Strong business acumen and intellectual curiosity – ability to approach complex business problems in a logical, structured way and drive rapidly toward insight 
• Excellent communication, leadership, interpersonal and customer service skills 
• Comfortable in fast-paced and evolving organizations with a willingness to be flexible and pivot when needed 
• Excellent at prioritization, scoping, and documentation 
• Strong organizational and project management skills