Italian Speaking Customer Service Agent (m/f/d) Social Media Support - 100% Homeoffice

Job Title:

Italian Speaking Customer Service Agent (m/f/d) Social Media Support - 100% Homeoffice

Job Description

Power your game-changing career

Are you looking for a job that suits you and your life? Then this job is just right for you.

In this position as a Italian-speaking Customer Service Representative (m/f/d) Social Media Support – 100% home office, you will be the first point of contact for various customer enquiries, whether by phone, email or chat.

With the following general conditions:
Start at the next possible date | full-time | 100% home office | Monday – Sunday from 08am-11pm | Italian and English | Inbound | up to 2.500€ gross/month

Does that fit in with your everyday life? Perfect! Then it's our turn - read on and let us impress you, just as we impress our employees day after day. We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Career growth and personal development

Whether you are a career changer, re-entering the workforce or a specialized expert - this is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.  

Plus, at Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of specialization and leadership development programmes designed to set you on your way to the kind of career you’ve always envisioned. 

What you will do in this role

As an Italian-speaking Customer Service Advisor (m/f/d) Social Media Support  in our team you will:

• Handle customer enquiries and requests and respond to them according to need and situation.
• Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.
• Dealing with the customer's various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
• Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
• Once the customer is happy, document the interaction in the customer database.

Your qualifications

Concentrix is a great match if you:

• Are proficient or bilingual in Italian in speech and writing.
• Also have a good command of written and spoken English.
• Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
• Are interested in social media, online media or digital marketing.
• Can flexibly cover the service hours (Monday – Sunday from 08am – 11pm),  which are staffed using a rotating multi-shift system.
• Are confident in using a PC.
• Are a German resident. Unfortunately, applicants from Saxony, Hesse, Saarland and Hamburg cannot be considered, even if they have a secondary residence in another state.
• Can fulfil the requirements for a remote workplace. 
• Are willing to continuously expand your skills.

Ideally you already have:

• Experience in customer service
• A recognised qualification and experience in customer service support.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for e