Senior Staff Technical Program Manager - Quality Engineering

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

The Quality Engineering Program Management team, which is part of ServiceNow’s Release Management team, takes large, company-wide, highly visible programs from vision to release. We facilitate ServiceNow’s overall release process through key partnerships with technology and business stakeholders. We work hard to ensure high quality on-time releases that delight our customers.

As a Senior Staff Technical Program Manager, you will be responsible for managing large, complex Quality and Release programs from start to finish.  You will be responsible for providing a proactive, strategic perspective on process improvements, as well as a tactical view into daily progress and issues. Your primary focus will be quality engineering, but your responsibilities will include cross-functional coordination. Each day you will exercise key skills such as conflict resolution, cross-team collaboration, as well as asking and answering questions with precision. This position may require approximately 25% travel.

What you get to do in this role:

• Drive large scale, high visibility quality engineering and software development programs.
• Develop the overall prioritization, project plan, milestones, deliverables, and success criteria for large, complex programs.
• Identify, assess, prioritize, and mitigate risks to meet program objectives.
• Generate new data needs and requirements to provide actionable insights to senior leadership.
• Host executive-level meetings and large cross-functional events.
• Simplify complex issues into a crisp, actionable executive-level status.
• Provide a proactive, strategic perspective on improvements to business processes.
• Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership.
• Execute change management initiatives to ensure successful cross-organization adoption and sustainment of process changes including delivery of communications, supplemental artifacts, process maps, and training.
• Coordinate the day-to-day activities required to deliver a high-quality product on time.
• Host regular meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership.

Qualifications

Qualifications
Preferred Qualifications:

• Experience working on and managing large projects or programs with cross-functional teams.
• Deliver solutions and strategies while mitigating or removing obstacles.
• Experience utilizing software to keep projects organized, track metrics, and report on progress.
• PMP and Agile certifications preferred
• Solid working knowledge of MS Excel, MS PowerPoint, MS Visio and similar applications

Basic Qualifications

• 10+ years of related experience with a Bachelor's degree; or 8+ years and a Master's degree; or equivalent experience
• Bachelor’s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related field

JV20
MR23

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