Resident Engineer

Resident Engineer

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

This position is a highly technical role, providing post-sales support of various Junipers Networks Platforms i.e., branch SRX, EX, MX, and Mist Cloud/APs. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customers’ network and related platform certification processes. This position requires strong knowledge and experience with security platforms, security best practices, routing and switching protocols and best practices, and Mist cloud platform. This position is based in Europe to support Verizon’s biggest customer. It will require occasional travel to customer sites and providing on-call support for critical issues. 

Key Responsibilities:

• Act as the primary Juniper technical expert for Verizon Managed Services accounts.
• Provide advanced troubleshooting support for Juniper hardware (routers, switches, firewalls, Mist) and Junos OS software.
• Investigate and resolve complex network issues, including performance, routing, and configuration problems.
• Collaborate with Juniper TAC (Technical Assistance Center) and engineering teams for unresolved/escalated issues.
• Assist the SE team with network planning, architecture, and design aligned with Verizon’s managed service strategies.
• Provide guidance on deploying new Juniper solutions (e.g., MX Series, SRX Series, EX Series).
• Review and validate with the SE team the high-level and low-level designs created by Verizon engineering teams.
• Review and validate configuration changes as part of the change control process.
• Participate in planned network changes, e.g. upgrades and migrations.
• Ensure all network documentation and configuration standards are maintained and up to date.
• Serve as the trusted Juniper advisor for Verizon and its end customers.
• Communicate technical findings, progress, and updates to Verizon’s engineering and operations teams.
• Provide regular status reports, recommendations, and post-incident analysis.
• Provide informal knowledge transfer and technical mentorship to Verizon teams.
• Document best practices and standard operating procedures (SOPs) tailored to the Verizon environment.
• Recreate customer issues in JTAC Ultra lab to aid in troubleshooting and validation of fixes.
• Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution.
• Assist the Service Manager (SM) and Technical Service Advisor (TSA) in producing Monthly Operations Review (MOR) and Quarterly Business Review (QBR) reports.
• Train customer’s support personnel to configure and operate the Juniper Networks products.
• Assist the customer to develop Network Operating and Equipment Operating Procedures.

Skills and Experience:

• Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent is preferred.
• Experience in providing in-depth design and technical support of Network Security Products.
• Experience in managing large technical account activity revolving around Juniper Security products.
• Prefers JNCIS-Sec and JNCIA-MistAI to be able to support SRX, and MIST products.
• Detailed technical experience in the installation and operation of Branch firewalls and EX switches.
• Routing understanding with BGP protocol is desired.
• Understanding of IPSec is preferred.
• Previous hardware or software testing experience a plus.
• Strong Interpersonal skills and a team player.
• Excellent oral and written skills required.
• Ability to work independently and manage multiple priorities.
• Knowledge of Python is desirable.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First M