Global Quality Systems Training Coordinator

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain, and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: 

The Global Quality Systems Team manages quality systems across Mattel. The team is responsible for organizational change management, training, system administration, system development, and user support. The team works with leaders in the Quality, Safety, Regulations, and Compliance organization to ensure that all quality systems are meeting key objectives. The objectives are to ensure systems are being fully adopted, processes are aligned, and users are supported across Mattel. These objectives help to ensure that Mattel develops, manufactures, and ships quality products which are safe and regulatory compliant. This is a new team being developed as Mattel embarks on a path of digital transformation for the Quality, Safety, Regulations, and Compliance organization.

Job Description

Mattel is currently seeking a Communications Training Coordinator, hybrid (East Aurora, NY). In this position you will collaborate with a global team who are responsible for organization change management of quality systems and associated processes. You will create communications and schedule regular updates to all Global Quality Systems users. You will assist with training documents and presentations. You will provide communications research and evaluation of communications effectiveness This candidate will effectively communicate information and ideas in written and verbal formats, engage and attract followers online and build and maintain relationships. This position works closely with the Global Quality Systems Training and Technical teams. This position reports to Associate Manager Global Quality Systems.  

What Your Impact Will Be:  

• Joining the Team on the ground floor, you will have a significant impact on the digital transformation for the Quality, Safety, Regulations, and Compliance organization.
• Develop training, communications and other materials in support of a best-in-class organizational change management operating model.
• Collaborate with and support the training team to develop effective and engaging training (method, materials, and media)
• Produce content and voice over for training videos and user guides.
• Solve user support issues to ensure successful implementation with end users.
• Develop and maintain a calendar of communication opportunities.

Qualifications

  What We’re Looking For: 

• English language, grammar and punctuation expert.
• Exceptional writing and presentation creation skills.
• Strong communication and presentation skills (in person and virtual) must be comfortable being on camera during virtual meetings.
• Experience developing training videos/media.
• Comfortable using your voice in demonstration videos.
• Act independently with the drive and initiative to move projects to the next level.
• Establish effective working relationships at all levels.
• High level of proficiency in Microsoft Office 365.
• Learn new tools quickly.
• Experience training in a corporate/professional environment.
• Ability to participate in meetings and calls outside of normal working hours (late night or early morning)
• 3+ years supporting information technology end users.
• Bachelor’s Degree or Equivalent.  

Additional Information

What It’s Like to Work Here:

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven co