Resource Coordinator Environmental Science - EVS Operating Rooms, Part-time, Days

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

• Hours: 24 hours per week
• Shift: 6:00 AM - 6:30 PM (12 Hour Shifts)(Works Saturday - Sunday and Works Holidays)
• Location: Feinberg/Galter; FL 05 
• Competitive Hourly Compensation: The role is graded as a non-exempt position, meaning you are eligible for overtime.
• Benefits Eligible Role: New employees are eligible for benefits to begin on the first of the month following their start date.

The Resource Coordinator Support S reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Performs all aspects of pre-analytic workflow appropriate for the specific support services laboratory section to ensure orders are entered correctly, specimens collected are appropriate for the test ordered and are correctly process/transported.
• Provides internal and external customer service excellence
• Answers telephone and prioritizes requests using NM telephone etiquette
• Follows up on telephone requests as needed
• Provides specimen collection instructions to customers when necessary. Verifies order
• Verifies non-patient information (e.g., collection time) according to established protocol where needed.
• Handles unresolved orders, troubleshoots where needed.
• Verifies with physician and/or nurses prior to LIS order entry to resolve unclear, duplicate or otherwise ambiguous orders.
• Enters orders
• Verifies specimens for add-on tests are available and acceptable and generates add-on test orders. Registers patients in computer
• Registers patients in the computer according to established protocol, when necessary.
• Verifies patient demographics.
• Verifies data entry of specimen/orders into the computer.
• Collecting, receiving and processing of specimens
• Verifies specimens are correctly and completely labeled upon receipt. Evaluates specimens for appropriateness and takes necessary corrective action. Appropriately documents unacceptable specimens.
• Prioritizes specimen processing based on established priorities.
• Aliquots specimens according to established protocols.
• Performs aspects of analytical testing appropriate for the specific laboratory section.
• Maintains test system integrity:
  • Performs preventative maintenance on instruments/equipment in a timely fashion according to defined schedule.
  • Verifies reagents and supplies meet defined acceptability criteria upon receipt and prior to use; takes action to ensure unacceptable items are removed from use.
  • Ensures that sufficient reagents and supplies necessary for test performance are available. Notifies senior staff when minimum inventory level is encountered.
  • Performs and records all necessary quality control (QC) required for test system performance.
  • Evaluates QC results and takes necessary corrective actions according to established protocol.
• Performs specimen preparation:
  • Performs any necessary pretest specimen preparation according to protocols.
  • Performs aspects of test management appropriate for the specific laboratory section.
  • Responds effectively to changes in the workflow by coordinating a simultaneous series of test when needed, or adjusting work to incorporate STAT tests or fluctuations in work volume.
  • Monitors daily workflow; overseeing and adjusting staff assignments (e.g., breaks, tasks) and priorities, to meet service levels.
• Performs test review
  • Review results for completeness, correctness, and consistency within defined test system.
  • Follows established notification protocols for phone/fax results requests.
• Troubleshoots and solves problems:
  • Recognizes when unresolved problems need to be escalated and takes necessary follow-up action
  • Prints pending logs and follows-up to ensure pending tests are completed or cancelled when appropriate.
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