Representative Customer Service (Warranty Dept)

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Requisition ID: 25880 REV-O is the manufacturer of two industry-leading ambulance brands that build Type 1, Type 2, Type 3, and medium-duty models: Road Rescue & Wheeled Coach.  With a legacy and passion to deliver mission-critical durability, our ambulances are born to perform under the most demanding conditions—and built to be as unbreakable as the spirit of those we serve. Our proud, devoted team takes tremendous pride in the vehicles we build and the first responders who use them every day.   REV-O is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV’s and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

This position is responsible for coordinating customer service and warranty activity, Individual must be able to handle multiple activities and people with varying skill sets. This position is a hands-on function that must focus on customer satisfaction and control warranty expense. A good portion of the position involves accurate reporting.

 

Duties and Responsibilities:

 

• Tread reports (quarterly reports),
• To assist with NHTSA activities when necessary.
• Recall letter from OEM chassis manufacture processing,

• Creation of letter for importing trucks to Canada in which we indicate no open WC recalls.
• Provide feedback on customer issues to warranty committee.
• Report on all functional activities and performance for each area.
• Assist with generating field service bulletins to inform field reps & dealers of service issues and training.
• Ability to work with other areas of the business.
• Vendor part warranty administration and exchange, recall notice administration.
• Establish and maintain cooperative working relationships.
• Pre delivery and post-delivery problem solving and administration.
• Warranty and repair administration.
• Provide consistent information flow to customers and field reps.
• Point of contact with Customer Service Manager or Director of Customer Service is not present.
• Will be required to perform other duties as requested, directed or assigned.

 

Qualifications/Training:

 

• Setting work priorities.
• Working independently in the absence of supervision.
• Establishing and maintaining cooperative working relationships.
• Must be able to effectively communicate in English.
• Excellent organizational and management skills.
• Verbal and written communication skills and the ability to perform critical analysis desired.
• Must have computer skills and be proficient in Microsoft Office Suite
• Demonstrated an ability to lead people and get results through others. 
• Ability to read, write, comprehend, and verbally communicate simple instructions, short correspondence and memos in English. 
• Ability to effectively present information in one-on-one and small group situations to other employees of the organization.

 

Education/ Experience:

 

• A.A. Degree in Business or related field, or equivalent work experience

• Manufacturing experience preferred.
• 2 years successful sales/customer service experience.

 

 

 

Qualifications/Training: