Retail Operations Coordinator

Aescape is looking for a Retail Operations Coordinator who can meticulously analyze and report on retail operations, craft robust policies and procedures, and provide comprehensive support to our store teams. You'll drive operational excellence and exceptional customer experiences as we revolutionize the way people experience wellness through technology. Collaborating closely with our Sales and Product teams, you'll be at the forefront of bringing Aescape's mission of better living through technology to life. This is an amazing opportunity to own the transformation of our retail operations and develop your skills in data analysis, process improvement, and customer service excellence. If you're passionate about innovation and creating a seamless customer journey, we'd love to hear from you!

This role is based out in NYC 3-4 days week.

Aescape is the NY-based lifestyle robotics company redefining self-care. 

We announced the world's first commercially available, fully automated AI-powered massage experience with Equinox in March — and this is only the beginning. We are in a period of rapid growth, launching our category-transforming product throughout 2024 with global leaders in hospitality, wellness, sports and fitness.  

Backed by $85M in funding from investors like Valor Equity Partners (an early investor in Tesla and SpaceX), we've assembled a team of top talent across connected hardware and fitness from industry giants like Amazon, Peloton, Tonal, Uber, The New York Knicks and more to bring people and robotics together for better living.

In less than 48 hours since announcing our launch and partnership, publications like WIRED, Fast Company, Popular Science, Sports Business Journal, Fortune and Now This News have covered our news, with remarkable enthusiasm. 

What You'll Do

• Prepare reports on retail operations, analyze sales data, and provide insights to leadership.

• Support store teams with day-to-day operations, resolve customer inquiries, and ensure compliance with company standards.

• Develop and deliver training programs to equip retail staff with the knowledge and skills they need to succeed.

• Implement visual merchandising strategies to create a captivating customer experience that drives sales.

• Streamline processes, oversee inventory control, and ensure consistent operations across all stores.

• Develop, document, implement, and update retail policies and procedures.

• Conduct audits to ensure adherence to company policies and regulations.

• Assist in planning and executing retail events and promotions.

• Own the retail communication portal and all published content.

What You'll Bring

• A strong understanding of retail operations and a passion for the robotics and wellness industry.

• The ability to analyze data, identify trends, and translate insights into actionable recommendations.

• Exceptional written and verbal communication skills to collaborate with teams across the organization.

• Experience creating and delivering training programs.

• A knack for keeping things organized and ensuring accuracy in all tasks.

• The ability to identify and resolve operational issues efficiently.

• A drive to continuously improve and achieve goals.

What’s In It For You 

• Join a trailblazing tech company anticipated to transform the massage industry

• The chance to make a difference with a product that empowers healthier and happier living

• Team culture driven by passion, ambition, empowerment