Route Operations Manager

Why Join WM?

Stability. Great Pay / Benefits. Growth Opportunities. People-First Culture.

 

About the Route Manager Role
As a Route Manager, you'll be responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of approximately 14 drivers. You'll establish and maintain positive relationships with all frontline employees - spending the majority of the day in the field with your team. The general hours are from 7:30am-5:30pm but may vary due to business need.

Essential Duties and Responsibilities

Onboarding

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding 

Developing 

• Provide timely and consistent touchpoints with frontline employees. 
• Regular review of best practices to enhance daily performance 
• Focus on understanding and progress of frontline employee career goals 

Coaching 

• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations. 

Mentoring 

• Lead by example to ensure safety practices are paramount with each employee and 
• Teaching and developing an understanding of the WM Way 

Performance Management 

• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate. 
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

 

What does it take to be a Route Manager (RM) at WM?
The requirements listed below are representative of the qualifications necessary to perform the job.

• Education: Associates Degree (accredited) or High School Diploma (accredited) and two (2) years of relevant work experience.
• Experience: No experience or successful completion of the WM Route Manager Trainee program required
• Knowledge of route analysis and logistics
• Valid driver’s license

 

Work Environment
Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. 

 

About our Benefits
At WM, each eligible salaried employee receives a competitive total compensation package including:

• Industry leading health insurance
• Unlimited PTO
• 401(K) + company match
• Life Insurance
• Employee Stock Purchase Program
• Employee Discount Programs 

If this sounds like the opportunity that you have been looking for, please click "Apply."

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progres