Principal Product Manager - AI/ML Platform

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

Job Description

The Artificial Intelligence and Machine Learning (AI/ML) Products & Platforms team is creating the next generation of scalable and responsible AI, ML, and data innovations and products to solve client and consumer problems. This is a cross-functional team of AI & data scientists, AI/ML engineers, data engineers, product managers, and program managers focused on generating value for the payment’s ecosystem.

Visa’s AI/ML models and products are an essential part of the world’s economy, as they play a key role in preventing fraud across the payments ecosystem and generate high value for clients and consumers, all within milliseconds. Our AI/ML solutions generate hundreds of millions of dollars in revenue for Visa and protect billions of dollars of payment transactions.

Essential Functions:

This position will be a key member of the AIML Platform Product leadership team responsible for the AIaS (AI as a Service) portfolio, powered by the AIML Platform, including both traditional and GenAI.

• Drive the development of the AIML platform to support value-added services portfolios, aligning with broader organizational strategies and goals.
• Play an instrumental role in the A2A (Account to Account) portfolio of products by providing thought leadership in overall strategy, design, execution, and launch of model products.
• This role is accountable for the end-to-end implementation of the AIML stack both on-prem and in a multi-cloud environment, partnering closely with data science, technology, and operations teams.
• Partner with technology architects on cloud solutions that bring together Visa’s products, technologies, software, and ecosystem to provide best-in-class performance, availability, and scalability.
• Platform Strategy & Roadmap: Identify trends, competitive landscape, market, and client needs to shape the product roadmap and align strategic goals.
• Build and own the platform roadmap, product positioning, market differentiation, value proposition, and benefits in ways that resonate with key audiences, use cases, and markets.
• Establish product requirements: Define comprehensive and precise product requirements for key features that meet client and market needs and work in conjunction with other Visa products and solutions.
• Lead grooming sessions: Drive collaboration and in-depth understanding of product and model requirements with cross-functional product, data science, and technology teams.
• Define acceptance criteria for requirements, participating and leading AI design and technology discussions.
• Define and monitor key platform success metrics, SLAs, and operational targets.
• Lead non-technical and functional elements critical to product success, such as model risk management, model onboarding experience, and oversee the technical development of the platform, ensuring that communicated timelines and quality standards are met.
• Ideate, prototype, and collaborate with AIML teams in building the business case.
• Collaborate with cross-functional teams to finalize requirements and establish a clear path to delivery for various use cases.
• Adapt to changes in the rapidly evolving AI/ML landscape, influencing the development of platform capabilities accordingly.
• Understand the needs of product partners and data scientists and translate them into an efficient, reliable platform for building, testing, and deploying AI models.
• Identify significant opportunities for building applications on the AIML Platform, drive use case assessment, and support prioritization in alignment with broader organizational strategies and goals.
• Lead with vision, identifying new technologies for adoption, and be the lead PM voice for interactions with public cloud providers, such as AWS and GCP, as well as the internal Visa O&I team.
• Partner closely with technology to execute on AI/ML capabilities and technologies that drive product delivery of high-profile core Visa AI products that form the strategic pillars of Visa.
• Conceptualize, develop, and launch new products and experiences at the intersection of payments and technology in the AI space.
• Liaise with other busine