Community Leader

Description

Job Title: Community Leader

Department: Operations 

Reports to: Development Leader

Effective Date: 02-01-2026  

FLSA Status: Non-Exempt

Pay Grade: 2 

JOB SUMMARY:

Responsible for meeting key park metrics, including occupancy and revenue targets, and overseeing on-site operations of a mobile home and RV community in compliance with federal, state, and local laws and organizational policies and regulations. Must manage and maintain the community with care while consistently modeling the organization’s purpose, values, and standards. 

ESSENTIAL FUNCTIONS

Duties/Responsibilities:

Leasing, Marketing, and Occupancy Management:

• Sustain and increase occupancy rates through marketing and showing available homes and spaces within the park. 
• Maintain communication with prospective residents throughout the application process and attend to all calls consistently and professionally. 
• Prepare and review lease documents to ensure accuracy and completeness. 
• Perform all assigned duties in accordance with Fair Housing regulations. 

Resident Relations and Community Engagement:

• Engage regularly with residents and plan park events to foster strong community relationships. 
• Prepare, deliver, and document all resident notices in a timely and legally compliant manner. 
• Maintain positive relationships with vendors and team members. 

Financial Management and Reporting:

• Ensure timely revenue collection, maintaining collection rates above 97%, with strong attention to detail when processing payments in the property management system. 
• Read and record utility meter usage to prepare accurate resident billing. 
• Exercise financial responsibility when acquiring on-site materials and using company funds. 
• Submit expense reports in a timely manner. 

Operations, Compliance, and Safety:

• Conduct regular park walks to ensure compliance with company standards and report compliance levels weekly to management. 
• Maintain a clean and safe working environment and follow all safety and emergency procedures. 
• Follow OSHA-established PPE and compliance regulations. 

Communication and Availability:

• Communicate daily with management, promptly disclosing issues and recommending solutions. 
• Be available to take emergency calls outside of office hours and assist with coordinating solutions. 

Core Competencies & Required Skills/Abilities:

• Self-Motivator – Works independently, resolves problems with minimal supervision, and demonstrates strong attention to detail. 
• Tactful Communication – Communicates clearly and professionally, both verbally and in writing, to promote accurate understanding. 
• Flexibility – Adapts effectively to fast-paced and changing environments. 
• Time and Project Management – Demonstrates the ability to prioritize tasks, stay organized, and meet deadlines consistently. 
• Critical Thinking and Decision Making – Uses logic and reasoning to evaluate options and select appropriate solutions. 
• Technologically Savvy – Proficient with Microsoft Office Suite and able to navigate smartphone applications. 
• Results-Driven Executor – Follows organized processes to complete projects efficiently and consistently exceeds expectations.

Values Alignment:

• Excellence – Completes all tasks with strong attention to detail while adhering to established timelines. 
• Team – Communicates regularly with and supports the regional team while building strong working relationships with managers, coworkers, and corporate staff. 
• Accountability – Takes ownership of responsibilities and proactively develops solutions when challenges arise. 
• Integrity – Maintains confidentiality, avoids conflicts of interest, and acts ethically at all times. 
• Respect – Communicates courteously, listens actively, and maintains professionalism in all interactions. 

Requirements

EDUCATION and EXPERIENCE:

• High School Diploma or GED required. 
• Minimum of 2 years of property management or related experience. 

Pay and Benefits

• $20-26/hour DOE
• Eligibility for Quarterly Bonus (Ranges $0-$750, depending on park performance)
• 40-Hr Workweek
• Employee referral program
• Paid Time Off*
• Paid Sick Leave*
• 401(k) with employer match*
• Benefits*