Customer Service Representative

Company Description

Welcome! Are you seeking a global, well-established and innovative company that’s part of an industry with exciting growth potential? Then, start your Colorful Career with INX! A Great Place to Work-Certified™ company!

INX International is the third largest producer of inks in North America with full service subsidiaries in Europe and South America. We offer a complete line of ink and coating solutions technology for commercial, packaging and digital applications. As a leading global manufacturer of inkjet inks, we provide a full palette of digital ink systems, advanced technologies and integrated services.

At INX, we believe we can only grow our business as well as we grow our teams. The average employee has been here over 12 years. 

We are looking for new talent with new ideas as we continue to provide quality, service and innovation to the printing and packaging markets.

Job Description

Hourly rate: $23 - $25 depending on experience.  The customer service representative will manage and process orders received by email (mostly) and telephone from our external customers and INX employees. As a CSR you will be responsible for:

• Preparing orders for billing and related functions
• Receiving, investigating and responding to customer concerns about product, service or billing
• Performing consignment inventory and billing functions
• Preparing reports for management and customers
• Providing administrative support to mini plant accounts by entering data associated with inventory capture movement and relief, either stock or customer filled
• Performing searches for internal and external procurement of materials, both raw and finished goods; maintain all related mini plant data in SAP

Qualifications

To perform your job as expected, you will be required to:

• Have a High School graduate or G.E.D. equivalent
• Demonstrate excellent customer service skills
• Effectively communicate with peers and customers
• Demonstrate good computer skills (intermediate) in MS Excel, Word, and Outlook
• Have excellent verbal, written, reading comprehension, and demonstrate a professional phone manner
• Show good math skills including fractions, decimals, percentages, and discounts
• Be an excellent problems solver, involving several variables in standard situations
• Have a minimum of 5 years of customer service experience.
• Work independently, as well as in a team in multi-tasks simultaneously.

In addition to these qualifications, we will consider as a plus if you have:

• Associate degree from 2-year college or trade school
• SAP experience and proficient with Microsoft Suite programs.

Additional Information

We offer a competitive salary with excellent benefits including medical, dental, vision, life insurance, disability, pet insurance, HSA and FSA, long-term care, 401(k), and more. Through our benefits programs we support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.

Don’t just choose a job; choose a career that emphasizes employee growth in a safe, environmentally conscious culture.  Be a part of a sustainable enterprise where we prioritize the safety and well-being of our employees above all else. We believe that investing in and protecting our employees is the key to our success. 

We require post-offer, pre-employment drug screens, physicals, and background checks.

Equal Opportunity Employer: disability/veteran