Engineer, Customer Engineering & Escalations: Alletra-MP

Engineer, Customer Engineering & Escalations: Alletra-MP

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Family Definition:

Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design.

This is a Global 24/7 customer escalation Team for HPE storage arrays

Management Level Definition:

Contributions include applying intermediate level of subject matter expertise to solve common technical problems. Acts as an informed team member providing analysis of information and recommendations for appropriate action. Works independently within an established framework and with moderate supervision.

Responsibilities:

• Responsible for storage array firmware / software configuration, performance, troubleshooting, debugging, fixing (code design and development)
• Responsible for finding solutions to complex software and product design / test problems
• Responsible for reviews of design and code developed by team
• Responsible for understanding and preparing product requirements (Software requirement specification)
• Responsible for analyzing and proposing solutions to customer issues
• Responsible to interface the customer issues related to the product, and to handle them to adhere with SLA requirements
• Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk
• Develops relationships with internal and external development partners on software systems design and development
• Collaborates with peers, senior engineers, technicians and external design partners
• Committed and enthusiastic team player with a strong desire to collaborate in an interdependent team setting

Education and Experience Required:

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
• Typically 2-4 years experience.

Knowledge and Skills:

• Required domain expertise: Embedded system programming in one of the following areas: Servers, Storage or Networking
• Experience in overall architecture of firmware and interaction with hardware designs for products and solutions
• Demonstrable workable knowledge on system programming and debug skills in C / C++ / and scripting languages.
• Linux Kernel programming, device driver experience, multi-threaded programming
• Working knowledge of FC, SCSI, iSCSI and FCoE protocols
• Ability to work in team environment utilizing collaboration skills
• Strong written and verbal communication skills
• Ability to get up to speed with current product architecture quickly
• Analytical and problem-solving skills

#unitedstates #LI-Remote

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion