Sr. Manager, Membership

Overview

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn.When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

The Sr. Manager, Membership drives member value through the development and execution of a global multi-faceted membership program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. 

 

The position leads a diverse global team of professionals who bring technical, learning, digital and operational expertise to a dynamic cyber security profession to deliver innovative, timely, and relevant member, volunteer leader, chapter and customer experiences.

Responsibilities

• Establish and implement strategies, plans and tactics to grow, engage, retain and support ISC2 current and future global membership through:

• • Fostering and promoting the global membership benefit program, developing new programs, partnerships and activities to enhance the value of being an ISC2 member or affiliation to ISC2, and ensuring that current offerings, benefits and services are highly valued.
  • Developing and supporting volunteer and member engagement opportunities across the enterprise.
  • Global management of chapters.
  • Managing and overseeing all activities, programs and services that meet the needs and interests of ISC2 membership – members, chapters, volunteers – identifying and pursuing opportunities to engage current and future members as active participants.
• Collaborate with the Sr. Director of Membership in executing a comprehensive membership strategy designed to maximize member value through a portfolio of curated products, services, event programming, networking and engagement opportunities.
• Collaborate with the Sr. Director of Membership to develop a cohesive and effective volunteer leadership structure that meets and aligns with the needs and mission of ISC2, promoting volunteer growth and leadership development.
• Develop and work with key staff/volunteer groups to implement a volunteer development plan and organizational programs and initiatives aimed at strategically recruiting, placing, training, developing and recognizing volunteers at all levels of organizational need.
• Collaborate with Sr. Director of Membership in aligning the strategic goals and activities of the chapters to the mission and vision of ISC2, while building and maintaining positive relationships with chapters and their leadership.
• Collaborate across all units to gather intelligence and design better ways to deploy resources and stimulate engagement, collaboration and participation across the organization.
• Lead all aspects of member communication and services to ensure high-quality member experience, articulating the member value proposition and ensuring all membership materials and outreach clearly communicate this message.
• Build and cultivate strategic alliances to grow global membership programs. 
• Manage the efficient operation and administration of the ISC2 store to