North American Locomotive Customer Experience Leader, UP

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!

Who will you be working with?

To be the single point of contact for non-technical support needs of major customer(s).

How will you make a difference?

To achieve customer loyalty founded on excellent response to non-technical support requirements, great service and consistency of performance across the entire Wabtec Freight portfolio.

What do we want to know about you?

• Experience with Customer Service or Inside Sales

• Undergraduate degree or 8+ years related experience

• Robust professional network, willingness to continuously grow it

• Demonstrated passion for Customer Satisfaction

• Familiarity of available performance data, data-driven decision maker

• Relentless pursuit of answers on behalf of customers

Desired Characteristics

• Fluent in English

• Highly organized

• Influencing skills

• Project Management

• Oracle expertise

• Six Sigma Green Belt or Lean Training

What will your typical day look like?

• Single Point of Contact for Non-Technical Customer Support across the Wabtec Freight Portfolio

• Fields customer questions and uses professional network to provide timely answers

• Fields customer complaints and uses professional network to solve related problems

• Proactively seeks solutions to problems before customers realize a potential issues

• Customer Satisfaction.  Lead efforts to improve Wabtec's overall performance as measured by the customer's vendor scorecard.

• Drive on-time delivery and Past Due reduction of Services Parts and Components

• Participate directly with customer in support of customer led initiatives. 

• Foster working relationship with c