Mental Health Worker II - Adolescent Services

The Worcester Recovery Center and Hospital operated by The Department of Mental Health (DMH) is seeking dynamic candidates who will provide direct care services to individuals by participating and instructing activities of daily living including, but not limited to personal care, community integration and recreation/leisure to ensure daily needs, rehabilitation needs and human rights are met.

Mental Health Workers treat all patients with dignity and respect through interactions which affirm the individual’s needs and preferences and by optimally integrating their perspective into all facets of care.

Please Note:  The selected candidate will work on Unit E1 on 3rd shift with Week 1: Tuesday/Saturday & Week 2: Sunday/Friday as days off

Employees in this position will be required to perform mandatory overtime.

Duties and Responsibilities (these are a general summary and not all inclusive):

• Treats all patients with dignity and respect through interactions which affirm the individual’s needs and preferences and by optimally integrating the patient’s perspective into all facets of care; will advocate for patients, facilitate timely resolution of patient concerns and assist patients in the exercise of their rights.
• Works with patients on an individual or small group basis through therapeutic interventions; provides a safe milieu for all patients by monitoring patient activity to promote optimal stabilization and rehabilitation.
• Provides/assists patients as needed with activities of daily living (ADL) and rehabilitative aspects of care to help
• Ensure the health, comfort and safety needs of patients are being met. 
• Establishes rapport with patients and other staff by developing a good, cooperative working relationship to aid in improved patient care.
• Communicates patients’ progress or regress by verbally reporting to the supervisor or designee, participating in treatment plan and nursing care plan meetings to ensure continuity of patient care. Documents observations in patients’ records as directed to provide written follow-through of verbal reports.
• Supervises and/or assists patients in their performance of general housekeeping duties in assigned area to ensure a clean, safe, therapeutic environment.
• Performs clerical duties, such as filing, making out requisitions and collecting data in order to maintain complete and accurate records to help expedite services.
• Participates in admission, transfer and discharge process by collecting and recording of belongings, adequately taking vital signs, providing physical and emotional support to patients aiding in the appropriate completion of these processes.
• Orients new patients to unit by walking tour and providing the patient with a review of available resources and their ability to access these resources thereby decreasing anxiety by familiarizing the patient to surroundings.

Required Qualifications:

• Ability to follow written and oral instructions.
• Capacity to perform basic mathematics.
• Proven ability to gather information through observing and questioning individuals.
• Talent for communicating effectively in oral expression, writing clearly and concisely, and developing ideas in logical sequence.
• Skilled in interacting with people who are under emotional stress with the ability to maintain a calm manner in stressful or emergency situations.

Preferred Qualifications:

• Experience working with individuals with serious, persistent mental illness, substance abuse and/or who have experienced homelessness. 
• Given the population served, bilingual or multilingual fluency.
• American Sign Language (ASL)

About Worcester Recovery Center and Hospital (WRCH):
Located on over 20 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of