Division Manager - IDD Residential

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Description:  Under the general supervision of the Director of Residential Services, the Division Manager has the primary responsibility for the day-to-day operation of the residential programs, ensuring that persons served can access quality services efficiently and cost-effectively. Responsible for the provision of case management; advocacy and support to persons served and ensures individual’s goals and services are implemented as agreed upon at the IP. Provides leadership and direct supervision for multiple sites within Residential Services.

Position: Division Manager

Schedule Details: Full Time - Monday through Friday 9 am-5 pm (hours may vary based on program needs)

Program: I/DD (Intellectual and/or Developmental Disorders)

Locations Managed: Putnam, Larkin, Secane & Wallingford, PA

Salary:  $50,000+/year

Job Duties:

• • Supervises the day-to-day operation of the homes in a manner that complies with regulations and Agency standards
  • Conducts scheduled and unscheduled site visits every week to review environment, documentation, staff and person served activities/interactions to ensure compliance with Agency and regulatory standards. Visits should rotate to different shifts over the month; completes weekly audit forms to document visits
  • Coordinates the Individual Plan (IP) planning process within prescribed time frames; including the assembly of a team that is both optimal for the process as well as preferred by the individual
  • Serves as the primary point person for the individual served; providing updates, responses, and follow-up on a timely and regular basis to all concerned parties
  • Develops the IP for presentation at the IP meeting, reviews the draft IP, and submits corrections to the Service Coordinator in compliance with regulatory requirements/timelines
  • Ensures that profile data is current in Client Profile System (CPS) and that current IPs and reviews are uploaded in CPS. Approves attendance monthly
  • Facilitates the scheduling of interim meetings as needed and follows up on agreed-upon actions discussed at the meeting
  • Reviews family and person-served surveys and provides follow-up as needed
  • Assists with developing, implementing, and following up on plans of corrections to address problems noted during visits from Agency personnel, funding and regulatory agencies, and results of quality assurance reports
  • Participates in the admission/transfer process of persons served
  • Monitors implementation of individual programs, including behavioral programs, programs documentation, directing feedback to the team and ensuring that the necessary materials, etc. are present to carry out the specific programs
  • Assumes on-call responsibilities established by the Director of Operations
  • Assumes other duties, responsibilities, and projects as assigned
  • Ensures Fiscal Sustainability 
  • Reviews staff time sheets weekly and submits to Payroll according to identified timeframes
  • Responsible for the Individual Maintenance Allowance process including requests for funds as well as monitoring of income and expenses
  • Ensures the Health and Safety of Persons Supported and Staff
  • Responsible for ensuring that service and medication books are up-to-date, current, and filed appropriately
  • Closely monitors health and safety concerns related to the persons served on their caseload and relays information to all relevant parties on a consistent, regular, and timely basis
  • Ensures the proper and timely completion of incident reports and the appropriate notifications of incidents as determined by Agency and Developmental Disabilities Administration (DDA) policies and procedures. Review incident reports for assigned persons
  • Takes necessary action in emergencies in accordance with agency policies and reports such incidents to appropriate personnel per Agency policy and procedure
  • Develops Relationships with Stakeholders and Engages them to Enhance the Quality of Persons Supported Lives
  • Responds timely to internal and external customers to ensure service excellence
  • Works cooperatively with others including all staff, supervisors, administrators, co-workers, persons served, community professionals, customers, vendors, and the public
  • Attends weekl