General Manager Drift Palm Springs

About Us

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities. 

Drift Palm Springs is a 39-room, modern hotel that celebrates its dualities: a spare and minimalist aesthetic but a vibrant and friendly demeanor. We're just a walk away from Downtown Palm Springs' best dining, nightlife, and shops, and we have a variety of room types- from studios to 4-bedroom suites, complete with full kitchens - to accommodate any kind of adventure. Drift Palm Springs is home to Maleza- our beautiful restaurant with Baja-inspired menu creations from Chef Ysaac Ramirez.

About the role

The General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. They should be an ambassador for the brand and the hotel within its community.The GM provides leadership and strategic planning to all departments to support the service culture and maximize operations and guest satisfaction. The GM works very closely with the hotel owners and other stakeholders. 

The GM is responsible for managing the hotel management team and overall hotel targets to deliver an excellent Guest Experience. A General Manager is also required to manage between profitability and guest satisfaction measures. 

Additional responsibilities will include: Operating within any departmental budget constraints, tracking/controlling labor costs daily/weekly/monthly, assisting the Marketing team with strategies/campaigns and additional assigned projects. 

What you'll do

● Oversee the operations functions of the hotel, as per the Organizational chart. 

● Hold regular briefings and meetings with all heads of departments. 

● Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. 

● Lead all key property issues including capital projects, customer service and refurbishment. 

● Handling complaints, and overseeing the service recovery procedures. 

● Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. 

● Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded 

● Ensure all decisions are made in the best interest of the hotels and management. 

● Deliver hotel budget goals and set other short and long term strategic goals for the property. 

● Developing improvement actions, carrying out cost savings. 

● A strong understanding of P&L statements and the ability to react with impactful strategies 

● Closely monitor the hotel's business reports on a daily basis and take decisions accordingly. 

● Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate. 

● Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs. 

● Prepare a monthly financial report for the owners and stakeholders. 

● Draw up plans and budget (revenues, costs, etc.) for the owners. 

● Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. 

● Act as a final decision maker in hiring a key staffs. 

● Coordination with