Manager, Client Service

Job Description Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.  

In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.  

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm. 

HarbourVest is an equal opportunity employer. 

This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed.  

The Manager, Client Service leads a high-performing team responsible for delivering a consistent, high-touch client experience. This role combines day-to-day operational leadership with strategic contribution—owning service delivery, deepening client relationships, resolving sophisticated issues, and driving cross-functional initiatives that scale processes and improve quality. The Manager partners closely across the firm to ensure timely, accurate, and compliant service across private wealth channel while contributing to departmental plans and continuous improvement. 

The ideal candidate is someone who is: 

• Client-centric leadership: motivates teams, sets clear expectations, and models a service outlook. 

• Operational rigor: process design, quality control, SLA management, and risk awareness. 

• Problem solving & judgment: analytical, creative, and solutions-focused under pressure. 

• Collaboration & influence: consensus-building across Investor Relations, Operations, Product, Solutions, and Marketing. 

• Data literacy & technology: comfortable navigating multiple platforms, building metrics, and using CRM dashboards. 

• Coaching & talent development: structured feedback, career planning, and learning initiatives. 
   

What you will do: 

• Lead and develop a client service team: set goals, coach performance, build capabilities, and cultivate an inclusive, customer-centric culture. 

• Be responsible for a defined client portfolio or service program, ensuring proactive communication, timely responses, and superior service for private wealth clients. 

• Serve as the primary escalation point for sophisticated client issues; orchestrate cross-functional resolution and communicate outcomes to team members. 

• Be responsible for day-to-day workflows, SLA adherence, quality control, regulatory requirements, and audit readiness for the team’s deliverables.