Sr. Analyst, Performance Programs

Sr Analyst Performance Programs
  
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. 

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. 

What you will be doing: 

• The Performance Programs Senior Analyst’s primary responsibility is to perform analysis and develop business intelligence in support of Asurion Customer Solutions’ incentive programs. This role will be responsible for analysis of experts' pay and performance. Customer Solutions (CS) is an organization of over 10,000 experts providing support to our subscribers across all business units in multiple channels including voice, messaging, chat as well as in-store and in-home technicians.   

 Essential Duties and Responsibilities: 

• Employ data analysis techniques and methods to report on incentive pay and performance

• Develop reporting based on business requirements, understanding of business processes, and knowledge of systems to automate solutions

• Visualize reporting via PowerBI to showcase pay program performance

• Perform data collection via SQL and other query languages to integrate data from multiple sources

• Analyze data trends across multiple channels and lines of business to measure and compare performance

• Synthesize analysis and present results to senior management in clear, concise, and compelling manner

•  Identify opportunities and recommend creative solutions to business problems through analytics and understand of business processes and systems

Here’s what you’ll bring to the team: 

• Bachelor’s degree in Math, Finance, Analytics or equivalent combination of related education, training, and experience  

• Preferably 2 years’ experience in Data Analytics

• Ability to work independently with high-level guidance

• Ability to collaborate with team members and other key partners

• High-energy and a desire to work in a results-oriented, fast-growth environment

• Superior quantitative and analytical skills, intellectual curiosity, and a passion for problem solving

• Strong interpersonal skills including confidence in dealing with people at all levels of the organization, ability to manage intake, and present insights

• Advanced skill level conducting data analysis via Excel

• Advanced skill level building data visualizations using tools such as Power BI and Excel

• Intermediate skill level with SQL and/or other query languages

• Intermediate skill level with statistical analysis and tools such as JMP

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision

• Retirement savings plan 

• Paid time off

• Continuing education support

•  Ongoing training to grow your skills