Commercial Insurance Operations Supervisor

Commercial Insurance Operations Supervisor  

 Position Specifics: 

The Operations Supervisor position oversees a team of Underwriting Associates in support of our Commercial Insurance underwriting team. The Operations Supervisor will collaborate with NA/Field Operations leadership and CI Underwriting leadership to provide superior customer service, quality and workflow/process management. The role will include training/development and management of a UAA team. The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes.   

Position Responsibilities:  
 

People/Performance Management: 

• Oversee UAA team to meet/exceed NA Operations performance metrics.
• Develop UAA Talent through oversight of training and development planning/execution/monitoring. 
• Collaborate with CI UW counterparts to assure mutual priorities are achieved.
• Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies. Address performance issues promptly through the performance improvement process.
• Deliver regular, results driven feedback tied to performance goals/metrics.
• Maintain an open and collaborative engagement with staff that encourages diversity of thought.
• Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows.
• Assure timely completion of performance reviews, goal setting and compensation administration.
• Create and execute plans to retain high potential employees.

Process Management: 

• Assure team adherence and compliance with established processes/workflows and roles.
• Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals.
• Review and communicate all process/workflow changes/enhancements and assure UAA adoption.
• Review workflows and escalate any process improvement suggestions to Regional Ops Manager.
• Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs.
• Assure UAA adoption of Corporate automation strategies 

Service Management:

• Oversee process to assure all service delivery goals are met.
• Act as point of contact for CI business partners regarding operational process, service and people management.
• Demonstrated familiarity/use of key metric tools to monitor and manage our service deliverables.
• Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed.

Financial Management:

• Utilize CI Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close).
• Oversee reporting on premium bookings for assigned departments.
• Ensure timely transfer of eligible business to underwriting center to maximize branch resources.
• Partner with CSSC to resolve collection/billing issues.
• Oversee timely resolution of WC  Bureau Crits to eliminate fines.

Desired Qualifications:  

• Advanced PC Skills: Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools.  
• Excellent verbal and written communication skills. Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment. 
• Demonstrated results orientation with ability to problem solve and provide solutions. 
• Strong business acumen and critical thinking skills which lead to confident decision making.
• Ability to learn quickly, prioritize work, and perform within time constraints. 
• Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities. 
• Ability to manage remote staff.
• Ability to adapt to fast paced environment. 
• Ability to lead/influence team to meet business priorities.

Education and Experience: 

• Associates Degree or equivalent, 4-Year degree preferred 
• Minimum of 5-7 years relevant insurance/supervisory experience

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriti