Regional Technical Representative (Government)

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Job Description:

Are you a subject matter expert in the BK117 C2/D3, H145, UH72A, or EC145 platforms? Airbus Helicopters, Inc. (AHI) is seeking a high-impact Technical Representative to serve as the critical link between our engineering teams and our global operators. This isn't just a maintenance role; it’s a strategic liaison position where your technical authority ensures the airworthiness and operational success of government and commercial fleets. If you possess a FAA A&P license, a deep technical "detective" mindset for troubleshooting, and the desire to represent a world leader in aviation, we want to hear from you.

Meet the Team:

When you join the AHI Technical Support team, you aren’t just joining a department; you’re joining a brain trust of the industry’s top rotary-wing experts. Led by our Senior Manager of Technical Support, our team serves as the ultimate 'Level 3' resource for pilots and mechanics worldwide. We are a high-autonomy group that thrives on solving the 'unsolvable' problems. You’ll be working alongside Senior Tech Reps who value mentorship, precise documentation, and the kind of technical integrity that keeps aircraft safe and missions on track.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

Your Challenges:

Technical Support Communications:  65%

• Communicate with customer by either phone, email or technical database to help customers with requests for help with questions on assigned products, Light helicopters, Medium Twins or Heavy Helicopters. 

• Help our customers either troubleshoot problems, assist with information, documentation, repair requests and technical requests. 

• Provide support to AHI Technical Representatives, Service Centers and helicopter operators and interfaces with OEM involving product improvement, and the development and maintenance of optional equipment.

• Work with other Regional Tech Reps learning support techniques by means of advice, documentation, and mentorship and asking for direction for difficult support topics. 

• Organize inspection packages; ensure proper and accurate record of inspections and maintenance carried out on Gov. Aircraft.

• Manage and oversee the work on Gov. contracts for maintenance including any subcontractors working with AHI 

• Make log book entries, and when required by contract return aircraft to service  

• Ensure all AHI tools and other equipment, parts, and assets are stored, cared for and all calibration is up to date.

• Report status of aircraft n their region 

• Visit all sites in their region as required 

Maintenance, Component, and Service Recommendations:  25%

• Review part replacements, cannibalizations for technical merit, alternative solutions, and make recommendations to ensure cost effective and technically sound actions on the part of AHI and our customers.

• Assist in acc