Account Manager-POD

Job Description:

Account Manager-POD

Location:

Remote, CA, USA

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the Role:

As an Account Manager, you will play a pivotal role in expanding and nurturing strategic partnerships within a portfolio of high-value institutional accounts. You will drive growth by building and strengthening relationships, leading data-driven account strategies, and delivering tailored solutions to meet the evolving needs of our customers. This is an exciting opportunity for a self-motivated and strategic thinker who thrives in consultative sales environments. 

You will report to the Regional Sales Director and will be responsible for managing 150-250 key institutional accounts. In this role, you will lead with purpose, analyze customer data to uncover actionable insights, and identify new opportunities to accelerate growth across both journal and non-journal product offerings. 

 

Key Responsibilities: 

• Own & Grow Accounts: Manage a diverse portfolio of 150-250 institutional accounts, driving measurable revenue growth and exceeding targets. 

• Strategic Leadership: Collaborate with internal teams (POD members) to develop comprehensive, forward-thinking account plans and revisit strategies to ensure continuous success throughout the year. 

• Data-Driven Insights: Leverage customer usage data and performance trends to evaluate account health, proactively addressing challenges and opportunities for growth. 

• Renewals & Negotiations: Lead the negotiation of renewal agreements, ensuring terms are mutually beneficial while meeting internal revenue goals and compliance requirements. 

• Cross-Selling & Upselling: Identify opportunities to cross-sell and upsell Wiley’s full portfolio by understanding the unique needs of each institution and offering tailored solutions. 

• Customer Research: Continuously research and analyze client organizations to understand their strategic goals and provide solutions that align with their mission and vision. 

• Build & Expand Relationships: Cultivate and deepen relationships with key decision-makers, influencers, and stakeholders at client institutions to ensure ongoing satisfaction and long-term partnership. 

• Data-Driven Negotiations: Navigate complex negotiations with a strategic, consultative approach to secure win-win agreements and achieve favorable outcomes. 

• CRM Excellence: Maintain an accurate, up-to-date pipeline in CRM systems, providing timely forecasts and insights to leadership. 

• Cross-Functional Collaboration: Work seamlessly with customer success, sales operations, editorial, and other teams to deliver an exceptional customer experience. 

• Industry Presence: Represent Wiley at conferences and industry events, showcasing our innovations and building brand awareness. 

What We’re Looking For: 

• Education: Bachelor’s degree

• Experience: 5-7+ years of proven success managing complex, strategic accounts and consistently exceeding sales targets. 

• Sales Expertise: Experience in consultative sales with a track record of achieving financia