VP Global Workforce Management Relationship Manager

The Global Workforce Management Relationship Manager (GWFO RM) plays a critical role in ensuring the accuracy, effectiveness, and continuous improvement of our global workforce forecasting and management
solutions. This role requires a blend of analytical skills, communication prowess, and a strong collaborative spirit.

Key Responsibilities:
Data Validation and Analysis:

• Evaluate and validate analyses from key partners, including data analytic teams, ensuring the accuracy of key performance indicators (KPIs).
• Critically assess forecasting methodologies and identify areas for improvement.
• Partner with analytics teams to leverage the most impactful and insightful data for forecasting mechanics.
• Define clear drivers for forecasting models and ensure their proper integration.

Client Communication and Relationship Management:

• Effectively communicate forecasting methodologies and results to clients, building trust and confidence in the value proposition.
• Tailor communication to different audiences, from operational teams to executive leadership.
• Proactively address client questions and concerns, providing clear and concise explanations.
• Build strong relationships with clients, acting as a trusted advisor and consultant.

Presentation and Reporting:

• Create executive-level presentations and reports that clearly articulate forecasting insights and recommendations.
• Deliver compelling presentations that inspire confidence and drive decision-making.
• Incorporate constructive feedback to continuously improve presentation quality and effectiveness.

Cross-Functional Collaboration:

• Partner with Operations, Finance, Integration, Data, and Application Support teams to develop and enhance GWFO tools and processes.
• Facilitate effective communication and collaboration across different functional areas.
• Drive consensus and alignment on key initiatives and projects.

Innovation and Continuous Improvement:

• Leverage AI and other advanced technologies to enhance forecasting accuracy and efficiency.
• Explore new and innovative approaches to workforce management, driving continuous improvement.
• Stay abreast of industry best practices and emerging trends.

Professional Development:

• Actively seek and incorporate feedback to enhance skills and expertise. Demonstrate a commitment to continuous learning and professional growth.
• Adapt to evolving business needs and embrace new challenges.

Key Performance Indicators:

• Forecast accuracy
• Client satisfaction
• Stakeholder engagement
• Adoption of advanced technologies
• Continuous improvement initiatives

Required Skills and Experience:

• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Proven ability to build and maintain strong relationships
• Experience with workforce management principles and practices
• Proficiency in data analysis and reporting tools such as Python, IBM Cognos, and Microsoft Excel.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

Florence Kentucky United States

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Primary Location Full Time Salary Range:

$96,400.00 - $144,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplann