Building Support Rover

POSITION SUMMARY

Building Support Rovers provide highly-visible, alert and vigilant concierge, loading dock and security- related services on a roving basis at designated locations at the Properties

 

PAY TRANSPARENCY/COMPENSATION

Rate of Pay: $25.00/hr

 

 

RESPONSIBILITIES

• Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building
• Recognize and greet Client’s senior management when they visit the building
• Register all guests, visitors, vendors and contractors at the front desk using the building’s sign-in procedures and visitor management technology platforms
• Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
• Manage lines during rush hours by registering parties entering the building using mobile devices
• Handling queries, complaints, and requests via phone, email and general correspondence
• Call tenants to notify them of guest arrivals and to verify authorized guests and visitors
• Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person
• Communicate with tenants to assist with visitor access
• Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building’s premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building
• Preprint and organize entry badges/passes for large group events
• Provide clear instructions for entry and ensure understanding of such instructions
• Help guests and visitors with bags and luggage
• Answer questions regarding the building, campus amenities and the surrounding neighborhood
• Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests
• Monitor lobby cleanliness
• Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby
• Manage mail, package, and food deliveries per building protocols
• Conduct customer experience huddles with Client’s management personnel
• Enter work orders as authorized by Client’s authorized representatives
• Provide additional related services as requested by Client
• Monitor and control access to the building
• Provide coverage between posts for breaks
• Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents
• Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client’s representatives,
• Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
• Promptly report to Client’s representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)
• Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building
• In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building’s Emergency Action Plan (EAP), post orders and SOPs, as appropriate
• Work is typically based indoors and or outdoors, around a busy multi-building environment subject to frequent interruptions.

 

QUALIFICATIONS

 

Must have one of the experience requirements below.

• Must have a minimum of 5 years of security experience and/or a minimum of 5 years in the concierge or hospitality industry, demonstrating the capability to operate effectively within a high-level, service-oriented corpora