Post Close Servicing Coordinator | Sage Home Loans

We’re seeking a detail-driven, client-focused professional to join our team as a Post-Close Mortgage Servicing Coordinator. In this role, you’ll bridge the gap between closing and ongoing servicing—ensuring our clients receive high-touch support and seamless communication after their loan closes. You’ll manage post-close servicing tasks, oversee payment processes (including escrow, taxes, and title disbursements), and handle escalations with urgency and empathy. This is a client-facing role where strong phone skills, problem-solving ability, and multitasking are essential to delivering an exceptional borrower experience. 

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.  

What You'll Do  

• Manage post-close servicing activities, ensuring accuracy, timeliness, and compliance across all functions. 

• Oversee payment processes, including escrow analysis, tax disbursements, title company coordination, and receipt of borrower payments. 

• Act as the primary escalation point for post-close servicing matters, resolving issues promptly while maintaining a client-first mindset. 

• Deliver high-level customer service via phone and written communication, ensuring borrowers receive clear, timely, and professional responses. 

• Serve as the liaison between the closing team, servicing partners (e.g., ServiceMac or other subservicers), and clients to ensure a smooth transfer and ongoing servicing experience. 

• Identify, troubleshoot, and resolve servicing issues proactively to reduce errors and improve client outcomes. 

• Partner with internal and external stakeholders to enhance processes, streamline workflows, and strengthen compliance controls. 

• Monitor borrower feedback and performance metrics to ensure consistent, high-quality service delivery. 

What We're Looking For  

• 3+ years of mortgage servicing experience. 

• Experience working with ServiceMac or another third-party servicing company strongly preferred. 

• Strong knowledge of mortgage payment processes, escrow management, tax disbursements, and title company coordination. 

• Excellent problem-solving skills with proven ability to manage escalations under pressure. 

• Exceptional phone and communication skills, with a client-first approach to service. 

• Ability to multi-task, prioritize, and adapt in a fast-paced, compliance-driven environment. 

• High attention to detail and strong organizational skills with a focus on accuracy and efficiency. 

 

Compensation  

This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included above. Actual compensation varies based on location, experience, and qualifications. 

Total Cash Compensation Range: $21 – $32 per hour

The following benefits are provided by Red Ventures, subject to eligibility requirements. 

• Health Insurance Coverage (medical, dental, and vision)  

• Life Insurance  

• Short and Long-Term Disability Insurance  

• Flexible Spending Accounts  

• Paid Time Off  

• Holiday Pay  

• 401(k) with match  

• Employee Assistance Program  

• Paid Parental Bonding Benefit Program 

• Flexible Paid Time Off (PTO): We believe time to rest, and recharge is essential.  That’s why we offer a generous and flexible PTO pol