Box Office Staff - PromoWest

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

BOX OFFICE STAFF

• TICKETING ASSISTANT
• BOX OFFICE ATTENDANT
• BOX OFFICE SUPERVISOR

1. TICKETING ASSISTANT

Job Summary

The Ticketing Assistant provides support to the Ticketing Manager with various tasks such as ticket counts, coordination of fan clubs and VIP packages, and managing ticket related emails from the public. This position will be responsible for balancing all ticket buys and box office settlements. The Ticketing Assistant will manage daily ticketing tasks for shows, festivals, venues, one-offs and all other events. This position is responsible for submitting show builds in Outbox, show preparation, and auditing ticket counts for final settlement. 

Essential Functions

• Daily processing and distribution of all local tour and national ticket counts.
• Process and confirm ticket buys, ticket releases and marketing pulls, and balance all ticket buys and comps with venue box offices for settlement. 
• Point of contact for fan clubs and VIP ticket packages. 
• Work as liaison between fan club, artist management and venue.  
• Responsible for collecting daily ticket counts for relevant shows. 
• Submit expense invoices and expenses for approval. Update show files accordingly.  
• Create show guest lists, process internal buys and consignments.  
• Responsible for private event ticketing audit for settlement. 
• Respond to general e-mail inquiries regarding shows, festivals, venues and other events.  
• Escalate issues to appropriate party when necessary. 
• Submit show builds through Outbox.
• Coordinate with Outbox on changes to the show including holds, price changes, date changes. Review final build for accuracy.  
• Assist with other ticketing and touring related tasks as assigned.  

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency   
• Years of related work experience: 1-2 working with ticketing agencies and box offices  
• Proficient in Microsoft ( Excel, Word and Outlook) 
• Strong interpersonal, as well as written and verbal communication skills 
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