Guest Service Agent

Description

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Guest Service Agent. The successful candidate will be responsible for registering and assigning rooms to guests, answering inquiries about hotel services, and making reservations for guests. The ideal candidate will have excellent communication skills, be able to multitask, and have a passion for providing exceptional customer service.

Responsibilities:

• Register and assign rooms to guests.

• Issue room keys and escort instructions to Guest Service Agent or directly to guest.

• Sort, track, and distribute incoming mail and messages.

• Transmit and receive messages using all communication avenues.

• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

• Keep record of room availability and rate.

• Compute bills, collect payment, and make change for guests.

• Make, confirm, and cancel reservations via all communication avenues.

• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

• Make reservation, transportation, or entertainment reservations for guests.

• Deposit guest payments and maintain accurate records.

Requirements:

• High school diploma or equivalent.

• Previous experience in a hotel or customer service environment preferred.

• Excellent communication and interpersonal skills.

• Ability to multitask and work in a fast-paced environment.

• Strong organizational and time management skills.

• Proficient in Microsoft Office and hotel reservation software.

• Ability to work flexible hours, including nights, weekends, and holidays.

We are an equal opportunity employer and welcome all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.