Ticket Office Supervisor - Winter 2026-27

Company Description

With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One, owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram and  Facebook. 

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

The Ticket Supervisor partners with the Ticket Office Manager to deliver exemplary guest service and a seamless sales experience within the Mountain Sales Department. This role leads daily ticket office operations, ensuring accurate, efficient transactions and a welcoming environment that drives sales growth. The Ticket Supervisor supports and coaches staff to uphold high standards of guest engagement and teamwork. This position reports to the Ticket Manager. 

• The budgeted salary range for this position is $60,416 - $70,416. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
• Applications for this position will be considered on a rolling basis.

Essential Job Functions / Key Job Responsibilities 

• Provide supervision and support to sales agents within the Mountain Sales team to ensure consistent delivery of exceptional guest service and achievement of sales goals 
• Model and uphold exemplary customer service standards to foster a guest-focused and sales-driven team culture 
• Manage employee workflow and create effective team schedules that optimize guest service coverage and sales opportunities 
• Oversee purchasing and maintenance of administrative supplies to support efficient operations and a professional guest environment 
• Deliver ongoing training on operating standards, product knowledge, upselling techniques, software systems, and customer engagement to boost sales and guest satisfaction 
• Analyze team performance metrics to identify sales trends and guest feedback, providing actionable insights to management and training teams 
• Address and resolve guest issues promptly and professionally while communicating outcomes to relevant parties to ensure guest loyalty and retention 
• Develop strong working relationships with key personnel to enhance interdepartmental communication and collaboration that benefits guest experience and operational success 
• Gain working knowledge of all Mountain Sales systems including access gates, self-service kiosks, reservation platforms, and training tools to support seamless guest transactions and sales flow 
• Demonstrate flexibility to work across multiple locations as business needs require to maintain consistent guest service and sales support 
• Support sales initiatives by coaching staff to maximize revenue opportunities while enhancing the guest experience 
• Other duties as assigned 

Qualifications

Education & Experience Requirements 

• High school diploma or equivalent required; bachelor’s degree preferred 
• Minimum of one year of professional experience required; resort experience preferred 
• Minimum of one year experience using point-of-sale (POS) systems required 
• Previous experience in a supervisory or lead role within a guest service or sales environment preferred 

Knowledge, Skills & Abilities 

• Strong computer proficiency including typing skills and ability to navigate multiple computer systems required to support efficient sales and guest transactions 
• Familiarity with Resort Technology Partners (RTP) software a