Lead Qualification Specialist - Remote

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

SUMMARY

The Lead Qualification Specialist will drive demand with new customers by providing a positive and engaging onboarding and welcome to PCNA experience.  You will serve as the main point of contact for new customers during the onboarding process to quickly convert them to new accounts and get them “order ready”. The focus of this position is on facilitating the account set-process, educating the customer about PCNA products and services, and training on how to navigate the orders or create a perfect PO to place with customer service.  This position will not be responsible for placing orders but will work collaboratively with the customer service and inside sales team to best support our new customers. 

FUNDAMENTAL DUTIES 

• Act as the primary contact for all inbound leads from tradeshows, events, and digital marketing activities
• Engage with leads to qualify the account and contacts for PCNA
• Cultivate and build relationship with leads to capture and maintain their interest in doing business with PCNA
• Offer samples or other incentives to maintain engagement and interest with lead
• Coordinate and troubleshoot the account setup process including set up form, credit form, and website login
• Facilitate lead transition to customer service or inside sales rep with “order ready” customer
• Educate customer on PCNA website and train on self-service tools including how to search for products, make a virtual, order samples, and utilize knowledge centers
• Educate customer on “who is PCNA” including products, services, and how to place an order
• Execute email outreach using campaign tools and make outbound calls to better understand lead profile, key opportunities, and priorities
• Review all incoming leads and assign to field sales rep or inside sales rep if lead is currently a PCNA customer
• Document a summary of the opportunity in CRM for effective handoff

SKILLS AND KNOWLEDGE

• Strong written communication skills and ability to craft customer facing emails
• Strong v