Teamlead Technical Customer Support (m/w/d)

<ul><li><strong>Take on the leadership</strong> of one of our support teams and foster a motivating, trust-based working environment</li><li><strong>Promote the professional and personal development</strong> of team members while ensuring consistently high service quality</li><li>Gain in-depth knowledge of our product range in the field of transceivers, <strong>continuously update your expertise and actively</strong> share it with the team</li><li><strong>Analyse complex technical enquiries</strong> and develop sustainable solutions – always remaining calm and solution-oriented, even in challenging situations</li><li><strong>Drive the further development of processes</strong> and concepts to continuously improve technical support</li></ul><ul><li>Completed degree in <strong>Computer Science</strong>, <strong>Communications Engineering</strong> or <strong>Electrical Engineering</strong>, or a comparable qualification with relevant professional experience</li><li>Solid expertise in <strong>optical transmission</strong> technology and <strong>network engineering</strong></li><li><strong>At least two years of leadership experience</strong>, with proven ability to build and motivate teams</li><li><strong>Confident communication skills</strong> in <strong>German</strong> and <strong>English</strong> (minimum B2 level), both spoken and written</li><li><strong>Enthusiasm for IT and network technologies</strong>, combined with an innovative spirit and a solution-oriented mindset</li></ul><span>At Flexoptix, we're more than just a workplace – we're a community dedicated to fostering growth, well-being, and success. When you join our team, you become part of a supportive environment where your contributions are valued, and your potential is nurtured. Here's why you'll love being part of our team:</span><span><br/></span><ul><li><strong>An attractive package</strong>: In addition to the gratifying salary, we offer a robust company pension plan to help you build a secure financial future and a Company Health Insurance Plan with a coverage that goes beyond the basics, providing you with additional benefits to support your health journey.</li><li><strong>Access to Top-notch IT and Office Equipment:</strong> Operating system and hardware of your choice, additional tech equipment that you need, screens, you name it — we want to enable you to do your best work.</li><li><strong>Stay Active and Healthy with our Gym partner:</strong> Maintain your well-being with our health and sports offer.</li><li><strong>Feeling hungry? We've got you covered! </strong>Fuel your workday with a delicious lunch from our diverse menu selection. Enjoy fresh fruit and cereal anytime you need a snack. Plus, you'll find chocolates in every corner of our office to satisfy your sweet tooth.</li><li><strong>Personal Development</strong>: Expand your skills and knowledge through workshops, conferences, language courses, advanced training, and webinars.</li><li><strong>Convenient Location and Transportation Options:</strong> Our office is conveniently located in the woods and easily accessible by public transport, car, or bicycle, making your commute a breeze and we've got you covered with covered bicycle parking and warm showers available onsite.</li><li><strong>Enjoy 30 days of annual vacation</strong>, giving you ample time to relax, recharge, and explore new experiences.</li><li><strong>Stay Active and Eco-Friendly with Bike Leasing:</strong> Stay active with our bike leasing program, offering a convenient and sportive commuting option.</li><li><strong>Hybrid/Onsite Working:</strong> We offer flexible hybrid/onsite working arrangements allowing you to work remotely and dedicating three days to onsite</li><li><strong>Discounted Public Transport Tickets</strong>: Save money on public transportation with our discounted public transport tickets, making you wanting to travel more.</li><li><strong>Make an impact!</strong> Work in an innovative, deep tech product that adds value to the telecommunication world! Become a crucial part of something new, big and exciting where you can truly make an impact!</li></ul><strong><span>Social media<br/></span></strong><span>Would you like to find out more about Flexoptix as an employer? Then take a look at</span><span> <a href="https://www.linkedin.com/company/flexoptix-gmbh/">LinkedIn</a>, <a href="https://www.kununu.com/de/flexoptix">Kununu</a>, <a href="https://www.instagram.com/flexoptix/">Instagram</a> or <a href="https://www.facebook.com/flexOptix">Facebook</a>. </span><span><br/></span><em><span>Flexoptix is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.</span></em>