Program Manager, Magnet Full Time Newton/Hackettstown Medical Center

Valid New Jersey Nursing License Required

At least 5 Years of experience working in a Quality Improvement, Performance Improvement, leadership or Magnet Coordinator role in a Magnet designated facility

Experience with NDNQI, quality/process improvement, patient satisfaction/HCAHPS measures and compliance

Overview

Newton and Hackettstown Medical Centers are seeking a Magnet Coordinator for our Nursing Administration Department, working primarily Monday - Friday

Responsibilities

The qualified candidate will coordinate activities to attain and maintain ANCC Magnet status

• This includes providing education to nurses about Magnet Recognition, coordination and facilitation of Magnet Work Teams, acting as a resource for the Shared Governance Councils, coordinating an assessment of Magnet readiness/gap analysis, submitting the application for Magnet Recognition, verifying that all requirements are met, and designing and implementing a process to maintain Magnet performance requirements, in anticipation of future re-application for Magnet status
• Facilitates and oversees the preparation of documentation, policies, research and informational sessions relative to maintaining magnet status
• Oversees collection and submission of key nursing sensitive outcome indicators and develops quarterly and annual reports for submission to the ANCC Magnet office, and executive leadership
• The employee will develop a solid business acumen with a foundational understanding of healthcare finance principle with the goal of enhancing fiscal performance and viability

To perform the job successfully, an individual should be able to demonstrate the following competencies:

• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternatives solutions; Works well in group problem solving situation; Uses reason even when dealing with emotional topics. Ability to multi-task and work in compressed timelines.

• Project Management: Openly seeks out new innovation and knowledge. Develops projects plans; Coordinates projects; communicates changes and progress; completes projects on time and budget manages projects and team activities.

• Customer Service: Partners with the patient to enhance the patient experience: Manages difficult or emotional customer situations: Responds promptly to customer needs: Solicits customer feedback to improve service: responds to request for service and assistance: Meets commitments.

• Interpersonal Skills: Focuses on solving conflicts, not blaming (finger pointing) Maintains confidentiality: Listens to others without interrupting: Remains open to other ideas and tries new things/ ideas.

• Teamwork:  Establishes and supports an active and effective unit Practice Council. Balances team and individual responsibilities exhibits objectivity and openness to other’s views, gives and welcomes feedback: Contributes to building a positive team spirit, puts success of team above own interests: Able to build morale and group commitments to goals and objectives: Supports everyone's efforts to succeed.

• Change Management:  Keeps abreast of developing technology maintaining a clear focus on improved patient outcomes. Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; monitors transition and evaluates results.

• Delegation:  Delegated work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; provides recognition for results.

• Leadership:  Is a transformational leader. Exhibits a growing level of professionalism. Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Managing People:  Utilizes the shared governance model and evidence-based practice principles in planning, decision making, and facilitating process improvement. Takes responsibility for subordinates' activities. Makes self-available to staff; Provides regular performance feedback; Provides for regular peer evaluation. Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal/external); Fosters quality focus in others; Improves processes; products and services; Continually works to improve supervisory skills.

• Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Has strong foundation knowledge of statistics and data management. Drives for process improvement using the FAST PDSA methodology.

• Business Acumen:  Understands business implications of decision; Displays orientat