Service Integration Manager (18 month maternity cover)

Are you enthusiastic about cross service deliveries collaboration and frequent engagement with Trygs business on operational matters? Integration of vendors and improve the operational End2End deliveries.

 

About the role | Collaboration and integration

Service Integration and Management includes collaboration across vendors, Tryg’s IT-department and Tryg’s different business areas.

The Service Integration Manager will take an active role in Tryg’s SIAM organization to ensure efficient cross vendor collaboration and improved support of business requirements and delivery models. The focus is to deliver optimized service quality to the business who supports Tryg’s customers including alignment of the perception of these.

Core tasks as a Service Integration Manager is:

• Establish and maintain relationships across Tryg´s business areas to secure the alignment of services and operational performance to customer requirements
• Engage actively with key stakeholders in Business IT & Digitalization (BID) to align performance on operational matters
• Ensure the business utilize the existing processes from operational standpoint and handle escalations where the normal processes fail
• Integrate and optimize operational process flows cross organizational units with focus on End2End thereby breaking down silo-deliveries   
• Initiate and follow-up on necessary improvement measures cross the vendors represented in SIAM governance
• Orchestrate and integrate vendors within processes related to Service Integration and Management

 

The Service Integration Manager in SIAM manages a multi-vendor setup by integrating the vendors services to a seamless end-to-end service that supports the business requirements. Focusing on proactive initiatives that will help to secure operational stability. The purpose of the role is to ensure the different vendors focus on cross deliveries by engaging in a close collaboration where proactivity and business performance are at the center.

 

About you | Strategic and curious

As a Service Integration Manager you will work closely together with many different roles in and outside Tryg, hence communication and stakeholder management is key to being successful in the role. Supporting the current and future customer requirements and cross delivery models by working closely with business are some of the areas you strive in and aim to succeed.

 

We are open to different backgrounds, but we expect that you can recognize the following:

 

• In-depth knowledge of service deliveries and vendor management
• Structured and analytic in your approach when it comes to problem solving
• Good business understanding and ability to understand their operational pains
• Strong results in improvement of collaboration between parties
• Proactive mindset and thrives in a dynamic environment with many stakeholders

 

Because you will be acting across organizational boundaries, we feel that it is important that you are able to remain calm and motivated despite potential challenges arises and things doesn’t succeed at first. Being able to convey your messages clearly and comprehensibly is one of your key strengths and desire to create simple solutions and processes is part of your DNA.

 

About us | Service Integration and Management

In Service Integration and Management (SIAM) we specifically work on orchestrating the end-to-end delivery of services to support Tryg Business. The aim is to provide a single point of visibility and control for the cross-service management and delivery of services provided by different vendors.

The team currently consists of a group of Service Integrators and monitoring capabilities. Internally we prioritize regular sparring and succeeding as a group.

 

Curious?

Send your application as soon as possible, but no later than 3rd of October, as we’ll be conducting interviews continuously.

If you have any questions regarding the role, you are welcome to contact Director of SIAM, Mie Andersen on mie.andersen@tryg.dk.