HOUSEKEEPING OFFICE SUPPORT CLERK - CB & VR - FULL-TIME - DAY SHIFT

STARTING RATE: $14.00
MINIMUM AGE REQUIREMENT: 18 years old


JOB SUMMARY:

Communication and clerical duties involved with total department for all Mesquite Gaming properties. Assist management with smooth operation of department. Ensure that all rooms are always reported with the correct status, ensuring hotel rooms are ready for occupancy. Adjust assignments and staffing schedules depending upon occupancy. Understand, comply with, and enforce company and department policies and procedures and OSHA regulations.


JOB QUALIFICATIONS:

Quality control, customer relations and ability to follow procedures required. This position requires excellent multi-tasking, organizational, and detailed oriented skills. Must be able to read, write, and communicate clearly in English. Must be able to understand and follow verbal and written directions. Excellent communication, phone and computer skills required. Basic math required. Must be able to work any shift, weekends, and holidays.


ESSENTIAL JOB FUNCTIONS:

1. Communicate with all departments, ensuring hotel is ready for occupancy.
2. Prepare all paperwork and reports as scheduled.
3. Motivate, encourage and train as needed.
4. Recommend employees for recognition and/or counseling with accompanying documentation.
5. Maintain condition of rooms and buildings by reporting maintenance issues.
6. Other job-related duties as assigned and instructed by management, including GRA, House Person and Team Leader duties.


CUSTOMER SERVICE EXPECTATIONS:

• Give accurate directions, guiding the guest if needed.
• Tell the guest to “have fun” and “come again”.
• Tell about the properties and amenities to encourage the guest to have fun.


PHYSICAL DEMANDS:

The work requires extensive and repetitious physical exertion, bending or kneeling repeatedly, lifting, pulling, and pushing moderately heavy objects. Good sense of smell, sight and hearing required.


WORK ENVIRONMENT:

The work environment involves everyday risks and discomforts typical of smoke-filled environments and pet accommodated environments. Work takes place indoors and outdoors, regardless of weather. Use of safe work practices required.