Work Study, Student Support (Student Support Services)
Department: Student Support Services
Location: Eastern Campus
Reports To: Program Manager, Student Support Services
Recruitment Type: Internal
Requisition ID: req7145
Employment Type: Student
Union Position: Non-Union
Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT
Job Description:
Position
Summary
The TRIO Student Support Services
(SSS) Student Assistant serves as a student ambassador for the program by
providing front-line customer service, supporting student engagement
initiatives, assisting with program events and workshops, and helping maintain
the program's social media presence. This position offers valuable leadership
experience while ensuring that TRIO participants receive a welcoming and
supportive experience.
The Student Assistant also provides
a student perspective in program planning and development to help ensure
activities and services meet the needs and interests of TRIO students.
Essential
Duties and Responsibilities
Front
Desk and Student Engagement
- Greet
students, visitors, and guests in a friendly and professional manner.
- Serve
as the first point of contact for students entering the TRIO office.
- Answer
basic questions regarding TRIO services, events, and resources.
- Assist
students with scheduling appointments and connecting with TRIO staff.
- Maintain
a welcoming and organized office environment.
- Monitor
student traffic and assist with sign-in procedures.
Social
Media and Communications
- Assist
with creating and posting content on TRIO SSS social media platforms.
- Develop
student-centered content including photos, videos, testimonials, and event
promotions.
- Promote
TRIO activities, workshops, scholarships, transfer opportunities, and
student success stories.
- Help
maintain a consistent and positive TRIO brand image.
- Collaborate
with staff to increase student engagement through digital communications.
Program
and Event Support
- Assist
with planning, setup, execution, and cleanup of TRIO workshops, events,
transfer visits, and special programs.
- Help
prepare materials and supplies for events and student activities.
- Support
student check-in and attendance tracking during programs.
- Assist
with outreach efforts including tabling, recruitment events, and
information sessions.
- Encourage
student participation in TRIO activities and services.
Student
Leadership and Program Input
- Provide
feedback on student interests, concerns, and emerging needs.
- Participate
in brainstorming and planning sessions for student activities and events.
- Serve
as a student voice to help shape engaging and relevant programming.
- Assist
in identifying creative ways to increase student involvement and program
visibility.
Administrative
Support
- Perform
basic clerical tasks such as filing, copying, data entry, and organizing
materials.
- Assist
with inventory of office and event supplies.
- Maintain
confidentiality of student records and information in accordance with
FERPA guidelines.
- Complete
other duties as assigned by the Program Manager.
Skills
and Competencies
- Customer
Service
- Communication
and Interpersonal Skills
- Social
Media Content Creation
- Organization
and Time Management
- Event
Planning Support
- Leadership
and Initiative
- Creativity
and Problem Solving
- Teamwork
and Collaboration
- Cultural
Awareness and Inclusion
Physical
Requirements
- Ability
to sit or stand for extended periods.
- Ability
to lift and carry materials up to 25 pounds for event setup and office
operations.
Learning
Outcomes
By serving in this role, the Student
Assistant will:
- Develop
professional communication and customer service skills.
- Gain
experience in event planning