Campus Card and Cashiering Specialist

Required Qualifications (as evidenced by attached resume): 
High School Diploma/GED (foreign equivalent or higher) and three (3) years of full-time clerical experience or an Associate’s degree and one (1) year of clerical experience or a Bachelor's degree and clerical experience. Customer service experience. Experience working with sensitive and confidential data. 

Preferred Qualifications: 
Experience working with credentialing software related to issuing identification cards. Experience troubleshooting issues with both software and hardware. 

Brief Description of Duties: 
Under the direction of the Director of Student Financial Services, the Campus Card Representative will serve as the singular full time staff member of the West Campus ID Card Office, located in the Student Financial Services office. The Campus Card Representative will be responsible for issuing University ID Cards to Staff, Faculty, Students, Visitors, Affiliates, and others. The employee will also be responsible for documenting and enforcing approved processes and procedures in compliance with local and state regulations and should possess experience of working independently. The selected candidate should possess experience working with diverse populations. 

• Card Issuance:
  • Issue University ID cards and badges in accordance with University Policy, ensuring accuracy of data. 
  • Use the University’s Lenel Access Control System to ensure that staff are receiving the appropriate level of access, and direct staff towards resolutions if the current access levels are not correct. This requires coordination with Access Control, University Police, and Student Financial Services. 

• Orientations and Batch Printing: 
  • Coordinate with West Campus offices to prepare for incoming students and new hires. 
  • Send out photo solicitation emails through Cloud Card or a similar program and subsequently batch print all cards for orientation groups.
  • Work with Schools and Departments to organize large new-student orientations, ensuring continuity of service during these times. 

• Office Management: 
  • Serve as the primary point of contact for the West Campus ID office, overseeing and scheduling all necessary staffing, meetings, supply orders, and coordination with the Student Financial Services Office.
  • Provide first point of contact customer service via phone, email, chat, and in person. 
  • Act with independence to resolve customer complaints, escalating to management only where necessary. 

• Child Protection Act: 
  • Work with populations on the West Campus to ensure that events and departments hosting minors on campus are appropriately credentialed. 
  • Explain Child Protection requirements to departments and event coordinators, ensuring they understand the appropriate steps to receive credentials. 

• Equipment Oversight:
  • Ensure all required equipment (High volume ID printers, iClass/Prox scanners, etc.) is in working order. 
  • Schedule preventative maintenance as necessary with contracted vendors. 
  • Inform management of any equipment issues which may become work stoppages.
  • Maintain and secure equipment inventory. 
  • Maintain and secure inventory of blank proximity cards. 

• Other duties as assigned. 

   

Special Notes:
The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research policies and procedures, sponsor guidelines and the availability of funding. This is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are des