Residential Program Manager - Behavioral Health

Description

OUR MISSION...

To create meaningful changes in the lives of individuals with disabilities and their families through the use of evidence based practices and dedicated service providers.

Behavioral Health Allies provide services to individuals with a variety of disabilities varying from 18 months through adulthood. We address the needs of families, schools and agencies by conducting assessments, developing and providing intervention as well as training, while utilizing the principles of Applied Behavior Analysis and Positive Behavioral Intervention & Supports.

POSITION SUMMARY

Responsible for the management and oversight of operations in designated residential or crisis location(s). Ensures the compliance and quality assurance measures set forth by the organization and other regulatory bodies.

BENEFITS

Medical, Dental, Vision Insurance, Referral bonus, OnDemand Pay (get your pay when you need it), Health Savings Account (HSA), Flexible Spending Acct, Short/Long Term Disability, 401K, and more.

Requirements

• A minimum of two years of management and supervisory experience
• Bachelor’s Degree in a related field and/or equivalent work experience preferred
• Experience working with challenging behaviors is preferred

PROFESSIONAL SKILLS/Key Accountabilities

1. Responsible for oversight of the training and supervision of all staff within the assigned locations, including upcoming expirations in mandatory trainings and completion of OJT Checklist.

2. Responsible for displaying confidence, maturity, flexibility and professionalism when working with staff, the individuals we serve, families and community contacts

3. Manage and monitor budgets and expenses of homes.

4. Ensure the accuracy and timeliness of all reports and deadlines

5. Ensure compliance with all DMH guidelines

6. Assist in an on-call rotation

7. Work with clinicians and Shift Supervisors to ensure all Behavioral Plans are implemented with fidelity

8. Manage attendance for all direct reports and oversee the attendance policy (as evidenced by weekly audits of points trackers)

9. Audit timecards to ensure proper cost centers and allocations for each pay period

10. Provide approvals for employee relations issues (performance feedback, hiring, terminating, etc)

11. Lead monthly staff trainings and meetings for each location

12. Collect and present findings from all fidelity checks conducted

13. Scheduled and regular review of video footage in assigned homes

14. Provide strong leadership and motivation for staff

15. Be aware of risk management and follow all safety procedures. Participation in the investigation process.

16. Submission of census, expense reports, mileage, PEX and end of month reporting.

17. Problem-solve situations and communicate quickly and effectively to involved parties regarding any problems and/or concerns

18. Ensure the maintenance and repairs of the home, equipment, and vehicles

19. Ensure the health and safety of all individuals

20. Will perform other duties as required by manager as necessary

COMMUNICATION AND PERSON CENTERED SUPPORTS

1. Provides support to individuals using person centered language.

2. Reminds and coaches employees to use person centered language

3. Participates in client’s person centered planning techniques

4. Uses effective and sensitive communication skills to build rapport with individuals served and employees

5. Uses modes of communication and terminology that are appropriate to the communication needs of the individual served

6. Attends all required team meetings and staff meetings

CRISIS PREVENTION AND DE-ESCALATION

1. Assist and lead crisis event with clients as needed

2. Has the ability to identify a crisis, diffuse the situation, and determine an intervention strategy. Contacts necessary supports as needed. Able to ensure that the staff they supervise has the ability to respond appropriately to crisis

3. Monitors crisis situations, discusses the incident with authorized staff and participants, adjusting supports and the environment, complies with regulations for reporting. Able to train staff on managing crisis events

4. Completes video fidelity checks to provide necessary training and feedback

5. Is an active and compliant participant in any internal and external investigations following a crisis event.

ADDITIONAL REQUIREMENTS

1. Transport and support community errands, visits and medical appointments with individuals served as needed

2. Maintains valid dr