Customer Service Liaison

Company Description

Swift7 Consultants is a professional consulting firm dedicated to delivering strategic communication solutions that strengthen brand reputation and foster meaningful connections. We collaborate with diverse clients across industries, providing tailored public relations support built on integrity, clarity, and results. Our team values professionalism, collaboration, and continuous development, offering an environment where talent can grow and thrive.

Job Description

Swift7 Consultants is seeking a Customer Service Liaison to serve as a key point of contact between clients and internal teams. This role is essential in ensuring clear communication, efficient coordination, and a consistently positive client experience. The ideal candidate is organized, professional, and confident in handling client interactions while supporting internal workflows.

Key Responsibilities

• Act as the primary liaison between clients and internal departments

• Handle client inquiries with professionalism and timely follow-up

• Coordinate information flow to ensure accurate and efficient service delivery

• Maintain detailed records of interactions and service updates

• Support internal teams by relaying client needs and feedback clearly

• Contribute to process improvements and service consistency

Qualifications

• Strong verbal and written communication skills

• Professional demeanor with a client-focused mindset

• Ability to manage multiple tasks in a structured environment

• Strong attention to detail and organizational skills

• Comfortable working in a team-oriented setting

• Reliable, proactive, and solution-oriented

Additional Information

• Competitive salary ($43,000 – $47,000)

• Growth opportunities within a structured organization

• Professional and supportive work environment

• Skill development and on-the-job training

• Stable full-time position with long-term potential