Patient Affairs Specialist - Part-Time

Summary

Baylor College of Medicine's Patient Business Services Team is seeking a Patient Affairs Specialist to establish the initial patient-family contact and maintain the continuity of patient rapport.

Job Duties

• Investigates and verifies insurance coverage and eligibility for scheduled services.
• Documents detailed benefit verification information.
• Creates estimates and financially counsels patients on amount due.
• Collects patient out of pocket and document efforts. 
• Contacts external Primary Care Provider (PCP) offices to initiate and obtain referrals for Baylor specialists.
• Answers Insurance Verification Helpline calls and emails to resolve insurance issues for patients and clinical departments.
• Corresponds with insurance companies to review denied services and provide recourse for payment.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Experience with EPIC.
• Experience with insurance benefit, PCP referral, and authorization requirement verification.

 

 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

 

 

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